• London
• Posted 14 days ago

Fortnum & Mason are looking for an exceptional Sales Associate to join our busy Click & Collect department. Reporting to the Floor Manager, our Sales Associate will provide exceptional service to our customers on the shop floor, using our ordering system to assist them in sending orders across th...

• Hong Kong
• Posted 14 days ago

Key Performance Indicators: Continually drive Retail KPI performance: conversion, ATV. Drive NPS & Exceptional Service Programme, maintain score above 85%  - review results regularly and monitor customer service level provided by the team members offering coaching and support where needed Manage Customer Complaints and customer feedback and take action accordingly

• London
• Posted 17 days ago

A destination for coffee aficionados, our coffee bar situated on the lower ground floor offers expertly crafted brews alongside the elegance and tradition that Fortnum’s is known for. We’re seeking an enthusiastic and skilled Barista to be part of this unique new venture and to help deliver a war...

• London
• Posted 17 days ago

Excitingly, we are now looking for a talented Supervisor to join our team in our Flagship Piccadilly store. Our Supervisor will provide exceptional and personalised luxury customer service, all while leading our close knit retail team.   Reporting to both the Floor & Retail Manager, we are lookin...

• London
• Posted 17 days ago

Fortnum & Mason’s Food Hall, located on the Lower Ground Floor of our Piccadilly Flagship store, is renowned for its selection of the most unique and finest products sourced from independent suppliers. Our Fresh Food counters boast a selection of luxury products from Beluga caviar and organic smo...

• London
• Posted 17 days ago

Fortnum & Mason are looking for passionate and experienced customer service professional to join our Retail Host team. With the overall goal of delivering a seamless and personable customer experience, our Retail Host will guide and entertain our customers and guests with confidence, warmth and p...

• London
• Posted 29 days ago

Fortnum & Mason’s Food Hall, located on the Lower Ground Floor of our Piccadilly Flagship store, is renowned for its selection of the most unique and finest products sourced from independent suppliers. Our Deli counters boast a mouth-watering range of treats, from freshly made pasta and pies, to ...

• London
• Posted about 1 month ago

An exciting opportunity has landed at Fortnum & Mason Piccadilly, as we look for a Retail Pastry Chef, with a focus on our Confectionery counter on the Ground Floor. Our Retail Pastry Chef will be front and centre of our Confectionery island creating a sense of theatre, whilst working with the fi...

• London
• Posted about 2 months ago

Fortnum & Mason’s Food Hall, located on the Lower Ground Floor of our Piccadilly Flagship store, is renowned for its selection of the most unique and finest products sourced from independent suppliers. Our Fresh Food counters boast a selection of luxury products from Beluga caviar and organic smo...

• London
• Posted about 2 months ago

Head Barista- Lower Ground Floor   For over 300 years, Fortnum & Mason has been at the forefront of fine food, luxury, and service excellence. Our passion for exceptional quality extends to our coffee, and we are searching for a talented Head Barista who can help elevate our offering to new heigh...