Are you passionate about delivering warm, memorable customer experiences? Do you thrive in a fast‑paced environment where every interaction truly matters? If so, we’d love you to join our team as a Sales Associate on our Lower Ground Floor, working across both Tills and the Food Order Desk.

Why Work For Us:

• Competitive hourly rate + paid overtime

• Discretionary annual bonus (up to 5% of salary)*

• Up to 40% store and restaurant discounts*

• Subsidised staff restaurant using Fortnum’s ingredients

• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*

• Matched pension scheme and career development opportunities

• Annual staff party and incredible gifts after 5 years

*subject to terms and conditions

What You'll Be Doing:

As a key part of our service team, you’ll be the friendly face customers rely on at the final stage of their visit. Your day will include:

Providing exceptional customer service:

• Creating a positive, lasting impression at tills and the food order desk.
• Tailoring your service style to each customer—whether you’re advising on menu choices or finalising their purchase.

Supporting customers with confidence:

• Handling queries, resolving issues, and ensuring customers feel supported.
• Managing food orders efficiently and accurately.
• Assisting with click & collect purchases. 

Key operational responsibilities

You’ll be trained to complete a variety of important processes, including:

• Refunds & open codes
• Waste management
• Product transfers
• Cash handling and till operations
• Food order entry and completion

What We Are Looking For:

• A natural communicator who genuinely enjoys helping others
• Strong attention to detail
• Ability to stay calm under pressure
• A proactive, positive attitude
• Confidence in following procedures accurately
• Someone who enjoys teamwork and thrives in a busy environment

Working Pattern:

You will be supporting a 7‑day‑a‑week operation. You will be scheduled for early, mid, or late shifts, with two days off per week.

Why Join Us?

• A friendly, supportive team environment
• Training across multiple service areas
• A role where no two days are the same
• Opportunities to grow your skills in customer service and retail operations

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.