For over three centuries, Fortnum & Mason has been home to extraordinary food, exceptional service, and unforgettable experiences. Our people are at the heart of everything we do, and we are proud to deliver moments of joy to customers from around the world, every single day.

We’re excited to be expanding our presence in Canary Wharf and are looking for warm, enthusiastic, and customer‑focused individuals to join our team.

Please note, this a part-time, 20 hour/week role.

Why Work For Us: 

• Discretionary annual bonus (up to 5% of salary)*

• Up to 40% store and restaurant discounts*

• Subsidised staff restaurant using Fortnum’s ingredients

• 28 days’ holiday + a day off for your birthday and 5 extra wellbeing days*

• Matched pension scheme and brilliant career development opportunities

• Annual staff party and incredible gifts after 5 years

*Subject to terms and conditions of employment

What You'll Do:

As a Sales & Stock Associate, you will play an important role in creating a seamless, luxury shopping experience for every customer. You’ll balance time on the shop floor delivering outstanding service with essential stockroom duties that keep the store running smoothly.

This is an ideal role for someone who thrives in a fast‑paced retail environment, enjoys working with premium products, and takes pride in exceptional standards.

• Provide an outstanding, personalised service that reflects the Fortnum & Mason brand
• Support customers with product knowledge, recommendations, and queries
• Maintain beautifully presented sales areas and ensure stock levels are accurate and available
• Receive, unpack, and organise deliveries efficiently
• Assist with stock rotation, replenishment, and ticketing
• Uphold visual merchandising guidelines to the highest standard
• Process transactions accurately and efficiently using the till system
• Work collaboratively with colleagues to create a warm, welcoming store environment
• Ensure all activities comply with health & safety and food safety guidelines

What We Are Looking For:

• Passionate about delivering exceptional customer service
• Curious and enthusiastic about luxury retail and fine food
• Adaptable, proactive, and able to multitask in a dynamic environment
• Comfortable working both on the shop floor and in the stockroom
• A strong communicator with great attention to detail
• Reliable, punctual, and a true team player
• Previous experience in retail

If you’re passionate about people, service, and the world of Fortnum & Mason, we’d love to hear from you. Apply today and help us continue our tradition of delivering exceptional experiences.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.