For more than three centuries, Fortnum & Mason has been home to extraordinary food, unforgettable experiences, and exceptional service. Our iconic brand is built on curiosity, creativity, and an obsession with delighting our customers. As we bring our magic to our new Canary Wharf pop‑up, we’re looking for passionate individuals to help create memorable moments for everyone who steps through our doors.

Please note this a full-time position: 40 hours/week.

Why Work For Us:

• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)*
• Up to 40% store and restaurant discounts*
• Subsidised staff restaurant using Fortnum’s ingredients
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
• Matched pension scheme and career development opportunities
• Annual staff party and incredible gifts after 5 years

*subject to terms and conditions

What You'll Be Doing:

As a Sales Associate, you will play a key part in delivering Fortnum & Mason’s renowned customer experience in our Canary Wharf pop‑up. You will act as an ambassador of our brand — warm, knowledgeable, attentive, and genuinely dedicated to offering exceptional service.

This is an exciting opportunity for someone who thrives in a fast‑paced retail environment, enjoys storytelling about premium products, and wants to be part of a close‑knit, high‑performing team.

• Provide an outstanding, personalised customer experience aligned with Fortnum & Mason’s service standards.
• Engage confidently with customers, sharing product knowledge and offering guidance across our luxury gifting, food, and seasonal ranges.
• Support the visual presentation of the pop‑up, ensuring displays are immaculate, inviting, and on-brand.
• Maintain the highest levels of store cleanliness, organisation, and stock replenishment throughout the day.
• Operate the till accurately, handle transactions confidently, and follow all cash-handling procedures.
• Assist with deliveries, stockroom organisation, and inventory management.
• Work collaboratively with colleagues to meet sales targets and ensure smooth daily operations.
• Represent the Fortnum & Mason brand with pride, professionalism, and enthusiasm.

What We Are Looking For:

• Have experience in retail, hospitality, or customer-facing roles (luxury or premium brands beneficial, but not required).
• Are naturally engaging, warm, and confident when interacting with customers.
• Bring strong product curiosity and a willingness to learn about our heritage and assortment.
• Are proactive, adaptable, and thrive in a dynamic pop‑up environment.
• Have excellent communication skills and a positive, team-focused mindset.
• Can work flexibly across weekdays, evenings, weekends, and peak trading periods.
• Bring professionalism, attention to detail, and a passion for creating meaningful experiences.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.