Fortnum & Mason – Piccadilly Flagship Store Second Floor – Jewellery

Bring sparkle to every moment at Fortnum & Mason.

We are looking for an exceptional Sales Associate to join our iconic Jewellery department on the Second Floor of our world‑famous Piccadilly store. From contemporary pieces to exclusive Fortnum’s charms, our curated collection is designed to delight — and we’re searching for someone who can help bring this magic to life for every customer who walks through our doors.

As one of the most loved destinations in London, we pride ourselves on creating extraordinary experiences. Our next team member will embody this spirit: warm, enthusiastic, and ready to deliver truly world‑class service.

Please note:  This is a part‑time position of 22.5 hours per week. To support the needs of our iconic store, candidates must have full availability to work any day of the week, including weekends, on a rotating rota.

Why Work For Us:

• Competitive hourly rate + paid overtime

• Discretionary annual bonus (up to 5% of salary)*

• Up to 40% store and restaurant discounts*

• Subsidised staff restaurant using Fortnum’s ingredients

• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*

• Matched pension scheme and career development opportunities

• Annual staff party and incredible gifts after 5 years

*Subject to terms and conditions

What You'll Do:

Reporting to the Floor Manager, you will:

• Create exceptional customer experiences through genuine, personalised service
• Maintain immaculate product presentation and stock levels
• Work collaboratively to achieve departmental KPIs
• Use your product knowledge to inspire and excite customers
• Bring confidence, curiosity, and a friendly, engaging presence to the shop floor

What We Are Looking For:

We would love to hear from you if you:

• Have a genuine passion for jewellery and luxury retail
• Bring previous experience from a similar customer‑facing role
• Take pride in creating moments of joy for every customer
• Are eager to learn our range inside‑out and develop deep product expertise
• Enjoy working as part of a vibrant, supportive, and dynamic team

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards