Join the Bicester Village Fortnum & Mason Team

For more than 300 years, Fortnum & Mason has delighted customers around the world with exceptional service, remarkable food, and unforgettable experiences. Our beautiful store in Bicester Village is now seeking a warm, polished, and proactive Retail Host to help us continue this legacy of excellence.

Why Work For Us:

• Discretionary annual bonus (up to 5% of salary)*

• Up to 40% store and restaurant discounts*

• Subsidised staff restaurant using Fortnum’s ingredients

• 28 days’ holiday + a day off for your birthday and 5 extra wellbeing days*

• Matched pension scheme and brilliant career development opportunities

• Annual staff party and incredible gifts after 5 years 

*Subject to terms and conditions of employment

What You'll Do:

As a Retail Host, you will create the very first impression of Fortnum & Mason. From greeting guests with charm and confidence to supporting seamless store flow, you’ll be central to ensuring every visitor enjoys an exceptional and memorable experience. You’ll embody the spirit of Fortnum’s hospitality - warm, personal, and always a step ahead.

• Welcome every guest with genuine warmth and impeccable professionalism
• Provide guidance on our products, services, store layout, and heritage
• Support queue management and maintain a smooth flow throughout the store
• Anticipate guest needs and offer proactive assistance
• Maintain immaculate front-of-house presentation
• Collaborate closely with the retail team to elevate the in‑store experience
• Deliver service that reflects our reputation for quality and care
• Uphold Fortnum & Mason’s values at every touchpoint

What We Are Looking For:

• Experience in front-of-house, hospitality, retail, or customer service
• A natural communicator with exceptional interpersonal skills
• A warm, confident presence—especially during busy moments
• A proactive, positive, can‑do attitude
• Flexibility to work weekdays, weekends, and seasonal peak periods
• Passion for luxury, service, and creating memorable guest experiences

Make Every Visit Extraordinary

If you’re passionate about delivering exceptional hospitality and want to play a key role in welcoming guests to one of the world’s most iconic brands, we’d love to hear from you.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.