Lead with Legacy. Inspire with Joy. Giving Things.

Fortnum & Mason has been the home of extraordinary experiences since 1707. We are now seeking an exceptional individual with a strong retail background to join us as Assistant Store Manager, helping us deliver world-class service and uphold our heritage of excellence.

As Assistant Store Manager, you will work closely with the Store Manager to ensure our store exceeds expectations in service, standards, and performance. You will unlock the team potential coaching, mentoring, and developing their skills to help them in creating memorable experiences for every customer. Your role will involve coordinating daily operations, driving KPIs, and ensuring compliance with company objectives, vision, and values.

Key Responsibilities:

• Coach and develop a strong sales team with a passion for delivering a sense of pleasure to all our customers.
• Lead by example, achieving at least 70% of your time on the sales floor coaching, mentoring and developing your team.
• Complete and deliver monthly 1-to-1 reviews in line with Company Objectives, Vision and Values, using this time to set and review individual objectives.
• Communicate effectively and relay all appropriate developments on the floor to team members.
• Demonstrate high levels of planning, organising, and time management to drive the operational execution across the department.
• Oversee and ensure that all visual merchandising standards are executed and adhered to in order to ensure a superior customer and brand experience.
• Ensure adherence to company policies, controls and standards (e.g. due diligence, H&S, Security, Maintenance, cleanliness, cash handling, uniform etc.).
• Monitor and maintain inventory, follow up on discrepancies and ensuring full stock availability to customers at all times.
• Develop strong working relationships both with internal and external stakeholders to be able to work collaboratively on key commercial decisions.
• Work with all areas of the host operational team to ensure compliance across all areas of the business.

What We’re Looking For:

• Proven experience in retail management and team leadership.
• Demonstrated ability to run the shop floor efficiently, ensuring team productivity and customer satisfaction.
• Strong understanding of recruitment and HR functions.
• Excellent communication and relationship-building skills.
• Strong IT and analytical skills, with the ability to interpret financial data.
• Flexibility to work varied shifts, including early mornings, late nights, and weekends.
• Passion for Luxury Food and storytelling.

In Return, We Offer:

• Competitive salary and annual bonus (up to 5%).
• Generous store and restaurant discount (up to 40%).
• 28 days holiday (including bank holidays).
• Defined development scheme to grow your career.
• Monthly staff shop and excellent pension scheme.

This is an exciting opportunity to showcase your passion for luxury retail and customer experience while developing your career within an iconic brand.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.