Join the Fortnum & Mason Canary Wharf Team! 

Discover Fortnum & Mason at Canary Wharf this season, where over 300 years of extraordinary taste meet the heart of the city. Step into a world of iconic teas, bubbly champagne, irresistible biscuits, and exclusive gifts — all wrapped in unmistakable Fortnum’s charm. Whether you're popping in for a midday pick-me-up or a last-minute gift with a dash of elegance, our pop-up promises a little magic in every visit.

Fortnum & Mason are looking for an exceptional Retail Supervisor to join the team. Reporting to both the Floor & Retail Manager, we are looking for an inspirational and proactive leader who will offer guidance and share responsibility for the floor’s day-to-day operations. You will assist in motivating and coaching the team to ensure they all deliver world-class customer service consistently. Strong management and people skills are key to this role, as you will need to confidently guide a diverse team of sales staff.

Why Work For Us: 

• Competitive hourly rate + paid overtime*

• Up to 40% store and restaurant discounts*

• Subsidised staff meal scheme

• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*

• Matched pension scheme and career development opportunities

• Annual staff party

*subject to terms and conditions

This is a fixed-term position running until 12 July 2027, based on a 40-hour week. Full flexibility across shifts and days is required, and the role is located at our Canary Wharf store.

What You'll Do:

• Motivate and lead a diverse team to consistently exceed customer expectations.

• Drive commercial results through effective floor management and proactive selling.

• Take ownership of sales targets and contribute to the store’s overall success.

• Lead and support your team on the shop floor, building a culture of exceptional retail standards, product knowledge, and customer engagement.

• Collaborate with managers and stakeholders to deliver smooth day-to-day operations.

What We're Looking For: 

• Experience in a fast-paced environment in a similar role

• Proven ability to deliver excellent customer service

• A friendly warm approach with great people skills

• Flexibility to work various shifts, including weekends, early shifts and late finishes

• Outstanding communication skills

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards