Key Accountabilities

• Work in partnership with store team to ensure the floor meets and exceeds F&M standards and targets.

• Coordinate, supervise and oversee the planning, organizing, and delegating of work among team – (e.g. Daily sheets, rotas, manage breaks, monitoring and recording absence).

• Coach and develop a strong sales team with a passion for delivering a sense of pleasure to all our customers. Lead by example, achieving at least 70% of your time on the sales floor coaching, mentoring and developing your team.

• One-minute feedback in line with Company Objectives, Vision and Values, using this time to set and review individual objectives.

• Communicate effectively and relay all appropriate developments on the floor to team members

• Demonstrate high levels of planning, organising, and time management to drive the operational execution across the department.

• Oversee and ensure (alongside VM) that all visual merchandising standards are executed and adhered to in order to ensure a superior customer and brand experience.

• Ensure adherence to company policies, controls and standards (e.g. due diligence, cleanliness, cash handling, H&S, uniform etc.)

• Monitor and maintain inventory, follow up on discrepancies and ensuring full stock availability to customers at all times.

• Develop strong working relationships both with internal and external stakeholders to be able to influence key commercial decision.

Key Performance Indicators:

• Continually drive Retail KPI performance: conversion, ATV.

• Drive NPS & Exceptional Service Programme, maintain score above 85%  - review results regularly and monitor customer service level provided by the team members offering coaching and support where needed

• Profit: focussing on continually driving down our wastage and markdown numbers by working on a stock loss plan to reduce stock loss across the department to ultimately drive Margin and store Contribution. Dump SKU’s, transfers, write offs, RTV’s to all be managed consistently,

• Food Specific: continually strive to deliver a great compliance audit result driving Food Safety standards, Due Diligence and Hygiene in line with company standards

• Ensure Health & Safety standards are adhered to at all times

• Manage Customer Complaints and customer feedback and take action accordingly

  Requirements

• Minimum 1-2 years of relevant experience within retail supervisory roles.

• Excellent communication skills with the ability to coach and develop staff.

• Self-motivated who thrives on an entrepreneurial work environment.

• Experience in luxury retail

• Candidates with customer service experience in other industries welcome to apply

Key Behaviours:

• Demonstrates key leadership qualities at all times

• Show exceptional interpersonal and communication skills when interacting with both the team as well as external departments

• Lead and inspire the team to deliver the business goals on a daily basis

• Ability to build and nurture relationships across all areas of the business involving the right people at the right time.

• Ability to think quickly and rationally to ever-changing situations.

• Demonstrate the desire and curiosity to become an expert within your role and the wider business.

• Conveys a positive outlook and approach, even in stressful situations. able to remain calm and find the correct solution

• Demonstrate a sense of urgency in taking action and executing tasks.

In return, we offer some fabulous benefits:

5 working days per week (40 hours)

Birthday Day Leave

Corporate Discounts

Health Insurance

End of year discretionary bonus

Free staff meal

Staff discount

If this sounds like you, please apply today.