- Posted 01 July 2025
- LocationBicester
- Job type Permanent - Full Time
- DisciplineRetail
- Reference013985
Store Manager - Bicester Village
Job description
Store Manager – Bicester Village
Lead with Legacy. Inspire with Joy. Giving Things.
At Fortnum & Mason, we’ve been delighting customers with extraordinary experiences since 1707. From our world-famous hampers to our exquisite teas and fine foods, every product tells a story of heritage, quality, and craftsmanship.
We are now seeking an inspiring Store Manager to lead our brand-new Bicester Village retail team. This is a rare opportunity for a passionate and experienced retail leader to shape a new chapter in our legacy—someone who embodies our values and is committed to delivering exceptional service, inspiring teams, and creating joyful experiences for every customer.
Why Work For Us:
- Competitive salary + performance-based bonus
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days
- Up to 40% store and restaurant discounts
- Matched pension scheme and access to MyRewards for discounts on major retailers
- Career development opportunities across our iconic brand
- And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years
What You’ll Do:
- Lead, inspire, and develop a high-performing team to deliver exceptional customer experiences
- Champion Fortnum’s values and ensure our brand is represented with elegance and excellence
- Drive commercial performance through effective planning, stock management, and visual merchandising
- Own store KPIs including sales, NPS, profit, compliance, and team development
- Ensure operational excellence, compliance, and adherence to company standards
- Act as a brand ambassador, building strong relationships with customers, partners, and the local community
What We’re Looking For:
- Proven experience in a senior retail leadership role, ideally within luxury or premium environments
- A forward-thinking leader with a warm, engaging, and motivational style
- Strong commercial acumen and a track record of achieving sales, KPIs and operational targets
- Passion for food, heritage, and delivering extraordinary service
- Excellent communication and interpersonal skills
- Flexibility to work across a variety of shifts, including weekends
Join us in bringing joy to every customer, every day. Apply now and be part of a legacy that continues to inspire.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.