Deputy Store Manager – Bicester Village

Lead with Legacy. Inspire with Joy. Deliver with Purpose.

At Fortnum & Mason, we’ve been delighting customers with extraordinary experiences since 1707. From our world-famous hampers to our exquisite teas and fine foods, every product tells a story of heritage, quality, and craftsmanship.

We are now seeking a passionate and driven Deputy Store Manager. This is a unique opportunity to play a pivotal role in launching and shaping the success of our newest store in Bicester Villag - supporting the Store Manager in delivering exceptional service, developing high-performing teams, and ensuring operational excellence.

Why Work For Us:

• Competitive salary + discretionary annual bonus
• 28 days’ holiday + a day off for your birthday and 5 extra wellbeing days
• Up to 40% store and restaurant discounts
• Matched pension scheme and access to MyReward app for discounts on major retailers
• Career development opportunities across our iconic brand

*       And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years 

What You’ll Do:

• Partner with the Store Manager to lead and inspire a high-performing team, ensuring exceptional customer experiences on the shop floor
• Spend the majority of your time on the sales floor, coaching, mentoring, and developing your team
• Support the delivery of the store KPIs including sales, customer satisfaction, compliance, and team development
• Drive commercial performance through effective planning, stock management, and visual merchandising
• Ensure operational excellence and adherence to company standards including health & safety, food safety, and due diligence
• Lead by example in managing customer feedback, complaints, and service recovery
• Support recruitment, training, and succession planning to build a strong and engaged team

What We’re Looking For:

• Proven experience in a supervisory or assistant management role within a premium or luxury retail environment
• A confident and inspiring leader with a hands-on, coaching-led approach
• Strong commercial acumen and a track record of achieving sales and operational targets
• Passion for food, heritage, and delivering extraordinary service
• Excellent communication and interpersonal skills
• Ability to remain calm and solution-focused in a fast-paced environment
• Flexibility to work across a variety of shifts, including weekends

Join us in bringing joy to every customer, every day. Apply now and be part of a legacy that continues to inspire.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.