Retail Host - Bicester Village

Lead with Legacy. Inspire with Joy Giving Things.

At Fortnum & Mason, we’ve been delighting customers with extraordinary experiences since 1707. From our world-famous hampers to our exquisite teas and fine foods, every product tells a story of heritage, quality, and craftsmanship.

We are now seeking a full time Retail Host (40 hours) to join our brand-new Bicester Village retail team—someone who shares our passion for excellence, food and is committed to delivering a truly memorable experience to every customer who walks through our doors.

Why Work For Us:

• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)
• Up to 40% store and restaurant discounts
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
• Matched pension scheme and career development opportunities
• Great pathways for career development and progression, with opportunities to grow within Fortnum & Mason’s diverse and dynamic business.
•  And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years 

What You'll Do:

• Deliver a seamless and personable customer experience, guiding and entertaining our customers and guests with confidence, warmth and professionalism.
• Possess a strong understanding of the brands history and use to this story tell throughout the store
• Set up and excite customers through activations and pop ups
• Work in personal shopping, attending to VIPS coming to the store
• Help out across the floor in any capacity

What We're Looking For:

• Energy and an understanding of pace within a busy retail environment
• Strong communication skills (strong command of the English language is necessary, with knowledge of an additional language a plus)
• A strong knowledge of Piccadilly, London & Bicester (restaurants, landmarks, hotels, etc.)
• A friendly warm approach with great people skills
• Flexibility to work various shifts, including weekends
• Outstanding communication skills.

Join us in bringing joy to every customer, every day. Apply now and be part of a legacy that continues to inspire.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.