Retail Supervisor - Bicester Village

Lead with Legacy. Inspire with Joy Giving Things.

At Fortnum & Mason, we’ve been delighting customers with extraordinary experiences since 1707. From our world-famous hampers to our exquisite teas and fine foods, every product tells a story of heritage, quality, and craftsmanship.

We are now seeking a Retail Supervisor (40 hours) to join our brand-new Bicester Village retail team—someone who shares our passion for excellence, food and is committed to delivering a truly memorable experience to every customer who walks through our doors.

Why Work For Us:

• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)
• Up to 40% store and restaurant discounts
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
• Matched pension scheme and career development opportunities
• Great pathways for career development and progression, with opportunities to grow within Fortnum & Mason’s diverse and dynamic business.
• And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years 

What You'll Do:

• Offer guidance, motivation and share responsibility for the floor’s day-to-day operations. 
• Attend to customer enquiries, appointments and feedback
• Relay KPI’s with the team and ensure this is driven through sales
• Help on the shop floor where needed
• Create long last memories with customers through story telling and product knowledge

What We're Looking For:

•  Similar experience in a previous role
• Strong relationship building with management, clientele and third party individuals
• Strong communication skills
•  Ability to multitask, prioritise and manage time effectively
• A friendly warm approach with great people skills
• Flexibility to work various shifts, including weekends
• Outstanding organisational skills.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.