Fortnum & Mason are looking for an exceptional Sales Associate to join our Ground Floor Tills department. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.

The Ground Floor of Fortnum & Mason’s Flagship Piccadilly store has welcomed customers into a uniquely wonderful shopping experience for over 300 years, and continues to be our busiest space. Our Tills team are key to ensuring that every customer leaves with a personal touch and a positive memory.

Reporting to the Floor Manager, our Sales Associate will provide exceptional service to our customers, ensuring that each interaction is special, and that departmental KPI’s are reached through both individual excellence and teamwork.

Our Sales Associate has the opportunity to excite customers with product knowledge, so a confident, engaging and friendly personality is a must.

Further to this, our successful candidate will:

• have a genuine passion for luxury retail

• demonstrate previous experience in a relevant role

• enjoy creating a sense of pleasure for our customers

• be ready to learn our products inside-out and demonstrate a constant hunger for knowledge

• be able to work 15 hours (weekends).

 In return, we offer fabulous benefits:

• A competitive salary + paid overtime

• Discretionary annual bonus of up to 5% of annual salary

• A generous store and restaurant discount

• A subsidised staff restaurant which uses Fortnum’s ingredients

• 28 days paid holiday (inc. bank holidays) a year and an extra day off for your birthday

• Excellent pension scheme

• Defined development scheme to grow your career

• Staff shop

• Invitation to our annual staff party

• The opportunity to work for a multi-channel company that put digital first to better our ways of working

* And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years 

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.