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Sales Associate - Teaware

Job description

Fortnum & Mason are looking for an exceptional Sales Associate to join our renowned First Floor of our Flagship Piccadilly store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. At Fortnum & Mason, not only are we passionate about food, but also about exquisite and timeless pieces for home. From beautiful china, silverware and picnic baskets to our extensive range of tea ware, our First Floor boasts a truly unique collection of homeware.


Reporting to the Floor Manager, our Sales Associate will provide exceptional service to our customers on the shop floor, ensure our stock levels are maintained, that our products are presented impeccably, and that departmental KPI’s are reached through both individual excellence and teamwork.


Our Sales Associate has the opportunity to excite customers with product knowledge, so a confident, engaging and friendly personality is a must. Further to this, our successful candidate will:

  • have a genuine passion for all things dining ware 

  • demonstrate previous experience in a relevant role 

  • enjoy creating a sense of pleasure for our customers

  • be ready to learn our products inside-out and demonstrate a constant hunger for knowledge 

  • be able to work 37.5 hours (5 days per week) on a rotating rota (including weekends).


In return, we offer fabulous benefits: 

 * A competitive salary + paid overtime

  • A generous store and restaurant discount of up to 40% 

  • Annual bonus of up to 5% of annual salary

  • 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday 

  • A fantastic subsidised staff restaurant which uses Fortnum’s ingredients

  • Defined development scheme to grow your career 

  • Monthly staff shop

  • Excellent pension scheme