Fortnum & Mason are looking for passionate and experienced customer service professional to join our Retail Host team. With the overall goal of delivering a seamless and personable customer experience, our Retail Host will guide and entertain our customers and guests with confidence, warmth and professionalism.

Acting as ambassadors for our quintessentially British brand, our Retail Host will be responsible for handling customer enquiries, and offering shop floor support to our retail team in our St Pancras store. Our Hosts will possess a strong understanding of the Fortnum & Mason brand and its history, will be passionate about our products, and motivated by a memorable customer journey.
Always willing to go the extra mile for our customers, our Hosts will represent our brand in a confident, approachable and professional manner.

While previous experience working as a personal shopper or within a concierge team is looked upon favourably, it is not necessary. Further to this, our Retail Host will possess:

• strong communication skills (strong command of the English language is necessary, with knowledge of an additional language a plus) 

• energy and an understanding of pace within a busy retail environment 

• a strong knowledge of London (restaurants, landmarks, hotels, etc.) 

• the ability to work under pressure and prioritise projects

Our candidate must also be able to work 40 hours per week on a rotating rota (including weekends).

In return, we offer fabulous benefits:

• A competitive salary + paid overtime

• Discretionary annual bonus of up to 5% of annual salary

• A generous store and restaurant discount

• A subsidised staff meal scheme

• 28 days paid holiday (inc. bank holidays) a year and an extra day off for your birthday

• Excellent pension scheme

• Defined development scheme to grow your career

• Staff shop

• Invitation to our annual staff party

• The opportunity to work for a multi-channel company that put digital first to better our ways of working

* And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years 

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.