Role Purpose: Provide support to staff by handling uniform-related queries and ensuring a smooth process for uniform allocation, returns and replacements. Provide support to the Retail Office manager with administrative tasks. This role involves offering excellent customer service.

Reports to: Retail Office Manager

Key Accountabilities:

*       Assist staff with uniform requests, including issuing new uniforms, arranging replacements and facilitating returns.

*       Address and resolve basic uniform-related concerns or escalate issues to the Staff Services Assistant when necessary.

*       Help maintain an organised and accurate inventory of uniforms.

*       Provide friendly, professional and efficient assistance to staff members regarding uniform needs.

*       Communicate uniform policies and procedures clearly to staff.

*       Assist with administrative tasks related to uniform.

*       Provide administrative support to the Retail Office Manager.

Role Specific Criteria (Experience/Behaviours/Technical Ability)

We expect the successful candidate to have the following skills and experience:

*       Attention to detail and organisational skills

*       The ability to work independently and make decisions confidently

*       Problem-solving ability, to resolve issues as they arise

*       A flexible and hands-on approach to work.

Why Work For Us:

• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)
• Up to 40% store and restaurant discounts
• Subsidised staff restaurant using Fortnum’s ingredients
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
• Matched pension scheme and career development opportunities
• Annual staff party and incredible gifts after 5 years