- Posted 10 July 2025
- LocationLondon
- Job type Permanent - Part Time
- DisciplineRetail
- Reference012705
Staff Services Assistant - 15 Hrs
Job description
Role Purpose: Provide support to staff by handling uniform-related queries and ensuring a smooth process for uniform allocation, returns and replacements. Provide support to the Retail Office manager with administrative tasks. This role involves offering excellent customer service.
Reports to: Retail Office Manager
Key Accountabilities:
* Assist staff with uniform requests, including issuing new uniforms, arranging replacements and facilitating returns.
* Address and resolve basic uniform-related concerns or escalate issues to the Staff Services Assistant when necessary.
* Help maintain an organised and accurate inventory of uniforms.
* Provide friendly, professional and efficient assistance to staff members regarding uniform needs.
* Communicate uniform policies and procedures clearly to staff.
* Assist with administrative tasks related to uniform.
* Provide administrative support to the Retail Office Manager.
Role Specific Criteria (Experience/Behaviours/Technical Ability)
We expect the successful candidate to have the following skills and experience:
* Attention to detail and organisational skills
* The ability to work independently and make decisions confidently
* Problem-solving ability, to resolve issues as they arise
* A flexible and hands-on approach to work.
Why Work For Us:
- Competitive hourly rate + paid overtime
- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff restaurant using Fortnum’s ingredients
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years