Fortnum & Mason are looking for an exceptional Sales Associate to join our renowned Second Floor - Jewellery of our Flagship Piccadilly store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.

From the most contemporary ranges to charms exclusive to Fortnum’s, our Jewellery department is designed to bring a sparkle into the lives of our customers.

Reporting to the Floor Manager, our Sales Associate will provide exceptional service to our customers on the shop floor, ensure our stock levels are maintained, that our products are presented impeccably, and that departmental KPI’s are reached through both individual excellence and teamwork. 

Our Sales Associate has the opportunity to excite customers with product knowledge, so a confident, engaging and friendly personality is a must. 

Further to this, our successful candidate will: 

• have a genuine passion for all things jewellery

• demonstrate previous experience in a relevant role 

• enjoy creating a sense of pleasure for our customers

• be ready to learn our products inside-out and demonstrate a constant hunger for knowledge 

• be able to work 37.5 hours (5 days per week) on a rotating rota (including weekends).

In return, we offer fabulous benefits:

• A competitive salary + paid overtime

• Discretionary annual bonus of up to 5% of annual salary

• A generous store and restaurant discount

• A subsidised staff restaurant which uses Fortnum’s ingredients

• 28 days paid holiday (inc. bank holidays) a year and an extra day off for your birthday

• Excellent pension scheme

• Defined development scheme to grow your career

• Staff shop

• Invitation to our annual staff party

• The opportunity to work for a multi-channel company that put digital first to better our ways of working

* And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years