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Sales Associate - Fresh Food

Job description

Fortnum & Mason are looking for an exceptional Sales Associate to join our busy Deli, Cheese, Luxury and Tills departments. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.


Fortnum & Mason’s Food Hall, located on the Lower Ground Floor of our Piccadilly Flagship store, is renowned for its selection of the most unique and finest products sourced from independent suppliers. Our Deli counters boast a mouth-watering range of treats, from freshly made pasta and pies, to delicious sandwiches and our famous Scotch egg, there’s bound to be a temptation for everyone.


Reporting to the Floor Manager, our Sales Associate will provide exceptional service to our customers, ensure our stock levels are maintained, that our products are presented impeccably, and that departmental KPI’s are reached through both individual excellence and teamwork.
Our Sales Associate has the opportunity to excite customers with product knowledge, so a confident, engaging and friendly personality is a must, as you will be on a customer-facing counter.
Further to this, our successful candidate will:

  • have a genuine passion for food

  • demonstrate previous experience in a relevant role

  • enjoy creating a sense of pleasure for our customers 

  • demonstrate a knowledge of Health & Safety, and Food Hygiene standards

  • be ready to learn our products inside-out and demonstrate a constant hunger for knowledge 

  • be able to work 37.5 hours (5 days per week) on a rotating rota (including weekends).


In return, we offer fabulous benefits: 

  • A competitive salary + paid overtime

  • A generous store and restaurant discount of up to 40% 

  • Annual bonus of up to 5% of annual salary

  • 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday

  • A fantastic subsidised staff restaurant which uses Fortnum’s ingredients

  • Defined development scheme to grow your career

  • Excellent pension scheme


We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.