Join the Fortnum & Mason Food Hall Team! 

Step into a world of refined flavour and timeless tradition at Fortnum & Mason’s Food Hall Department. Discover the finest hand-selected smoked salmon and exquisite caviar, curated to elevate every occasion. Perfect for connoisseurs and those seeking premium taste, our counter offers unmatched quality, elegance, and tradition—all in one unforgettable destination.

Reporting to both the Floor & Retail Manager, we are looking for an inspirational and proactive leader who will offer guidance, and share responsibility for the floor’s day-to-day operations. You will assist in motivating and coaching the team to ensure they all deliver world-class customer service consistently. Strong management and people skills are key to this role, as you will need to confidently guide a diverse team of sales staff.

Why Work For Us:

• Discretionary annual bonus (up to 5% of salary)*

• Up to 40% store and restaurant discounts*

• Subsidised staff restaurant using Fortnum’s ingredients

• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*

• Matched pension scheme and career development opportunities

• Annual staff party and incredible gifts after 5 years

*Subject to terms and conditions of employment

What You'll Do:

• Delivering exceptional service through driving sales, leading and inspiring the luxury food team and assisting clientele on the shop floor

• Develop strong relationships with internal and external stakeholders

What We're Looking For:

• Experience in a fast paced environment in a similar role in a fresh food management setting
• Proven experience in managing a team against Key Performance Indicators
• A friendly warm approach with great people skills
• Flexibility to work various shifts, including weekends
• Outstanding communication skills

This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.