Join the Fortnum & Mason Tea & Coffee Team!

We are now looking for an experienced and exceptional Floor Manager to lead our ever iconic and busy tea & coffee department.

Step into a world of refined flavour and timeless tradition at Fortnum & Mason’s Tea & Coffee Department. With over 300 years of expertise, this iconic London destination offers an extraordinary selection of premium teas and coffees sourced from the finest estates around the globe. Our Floor Manager will be fully responsible for the tight-knit tea & coffee team, managing their performance through strong leadership skills and will ensure our world class customer service is delivered consistently
 

Why Work For Us:

• Discretionary annual bonus (up to 5% of salary)*
• Up to 40% store and restaurant discounts*
• Subsidised staff restaurant using Fortnum’s ingredients
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
• Matched pension scheme and career development opportunities
• Annual staff party and incredible gifts after 5 years

*Subject to terms and conditions of employment

 What You'll Do:

• Delivering exceptional service through driving sales, leading and inspiring the tea & coffee team and assisting clientele on the shopfloor
• Develop strong relationships with internal and external stakeholders

What We're Looking For:

• Experience in a fast paced environment in a similar role in a tea & coffee management setting
• Proven experience in managing a team against performance indicators
• A friendly warm approach with great people skills
• Flexibility to work various shifts, including weekends
• Outstanding communication skills

This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.