Join the Fortnum & Mason Cookshop Team! 

Step into Fortnum & Mason’s Cookshop, where culinary dreams come to life. Explore a carefully curated collection of premium cookware, kitchen gadgets, and stylish essentials designed to inspire every home chef. Whether you’re perfecting a recipe or gifting a foodie, our Cookshop offers quality, innovation, and timeless elegance to elevate your cooking experience.

Reporting to both the Floor & Retail Manager, we are looking for an inspirational and proactive leader who will offer guidance, and share responsibility for the floor’s day-to-day operations. You will assist in motivating and coaching the team to ensure they all deliver world-class customer service consistently. Strong management and people skills are key to this role, as you will need to confidently guide a diverse team of sales staff.

Why Work For Us:

• Discretionary annual bonus (up to 5% of salary)*
• Up to 40% store and restaurant discounts*
• Subsidised staff restaurant using Fortnum’s ingredients
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
• Matched pension scheme and career development opportunities
• Annual staff party and incredible gifts after 5 years

*Subject to terms and conditions of employment

What You'll Do:

• Delivering exceptional service through driving sales, leading and inspiring the cookshop team and assisting clientele on the shop floor
• Develop strong relationships with internal and external stakeholders

What We're Looking For:

• Experience in a fast paced environment in a similar role in a cooking/cookshop/homeware environment
• Proven experience in managing a team against Key Performance Indicators
• A friendly warm approach with great people skills
• Flexibility to work various shifts, including weekends
• Outstanding communication skills

This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.