At Fortnum & Mason, not only are we passionate about food, but also about exquisite and timeless pieces for home. From beautiful china, silverware and picnic baskets to our extensive range of tea ware, our 1st Floor boasts a truly unique collection of homeware.

Excitingly, we are now looking for an experienced and exceptional Retail Manager to lead our busy 1st Floor.

Our Retail Manager will be responsible for the tight-knit 1st Floor team, managing their performance through strong leadership skills and will ensure our world class customer service is delivered consistently.

As a Retail Manager, you will successfully demonstrate your ability to:

• Drive strong operational execution across their department

• Apply sound planning, organisation and time management principles

• Encourage personal development and coach the team on product knowledge and procedures

• Demonstrate excellent communication skills, as you will be liaising with various departments such as Buying, Merchandising, HR and Visual Merchandising.

Our successful candidate will possess prior experience working in a similar fast-paced and customer-facing role, ideally within the luxury market. You will have proven experience in managing team performance and must be fully flexible and able to work varying shifts, including late store closings, weekends and bank holidays.

In return, we offer fabulous benefits:

• A competitive salary
• A generous store and restaurant discount of up to 40%
• 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• Defined development scheme to grow your career
• Excellent pension scheme