Join the Fortnum & Mason Team!

We are now looking for an experienced and exceptional Floor Manager to one of our department at Fortnum and Mason.

The successful applicant will work 15 hours per week on a flexible contract and must be available to cover shifts across all seven days.

Why Work For Us:

• Discretionary annual bonus (up to 5% of salary)*

• Up to 40% store and restaurant discounts*

• Subsidised staff restaurant using Fortnum’s ingredients

• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*

• Matched pension scheme and career development opportunities

• Annual staff party and incredible gifts after 5 years

*Subject to terms and conditions of employment

What You'll Do:

• Delivering exceptional service through driving sales, leading and inspiring the team and assisting clientele on the shop floor

• Develop strong relationships with internal and external stakeholders

What We're Looking For:

• A person that can be fully flexible across the 7 days (15 hour contract)

• Experience in a fast paced environment in a similar role in a cooking/retail background

• Proven experience in managing a team against performance indicators

• A friendly warm approach with great people skills

• Flexibility to work various shifts, including weekends

• Outstanding communication skills

This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.