Kiosk Manager – Bicester Village 

Lead with Legacy. Inspire with Joy. Giving Things. 

At Fortnum & Mason, we’ve been delighting customers with extraordinary experiences since 1707. From our world-famous hampers to our exquisite teas and fine foods, every product tells a story of heritage, quality, and craftsmanship. 

We are now seeking an inspiring Kiosk Manager to lead our brand-new Bicester Village Hospitality team. This is a rare opportunity for a passionate and experienced leader to shape a new chapter in our legacy—someone who embodies our values and is committed to delivering exceptional service, inspiring teams, and creating joyful experiences for every customer. 

Why Work For Us: 

• Competitive salary + performance-based bonus 

• 28 days holiday + a day off for your birthday and 5 extra wellbeing days 

• Up to 40% store and restaurant discounts 

• Matched pension scheme and access to MyRewards for discounts on major retailers 

• Career development opportunities across our iconic brand 

• And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years 

What You’ll Do: 

• Lead, coach, and develop the team to deliver outstanding service and deep product & brand knowledge. 
• Maintain and continuously expand your expertise in the brand and product offerings. 
• Build and sustain a high-performance team culture based on open feedback, accountability, and continuous improvement. 
• Ensure rigorous compliance with all company policies, controls, and standards - including due diligence, cleanliness, cash handling, health & safety, and dress code, with a target of 85%+ on internal audits. 
• Own the delivery of financial objectives through strategic leadership and operational efficiency. 

 What We’re Looking For: 

• Proven experience in a senior Hospitality leadership role, ideally within luxury or premium environments 

• A forward-thinking leader with a warm, engaging, and motivational style 

• Strong commercial acumen and a track record of achieving sales, KPIs and operational targets 

• Passion for food, heritage, and delivering extraordinary service 

• Excellent communication and interpersonal skills 

• Flexibility to work across a variety of shifts, including weekends  

Join us in bringing joy to every customer, every day.  Apply now and be part of a legacy that continues to inspire. 

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.