About 181 Restaurant

Named after Fortnum's iconic address in London's Piccadilly, 181 is a unique dining destination bringing over 300 years of culinary expertise to Hong Kong. Located within K11 MUSEA at Victoria Dockside, our elegant bar and dining room offers Afternoon Tea, breakfast, lunch, and dinner with stunning views of Hong Kong Island.

Role Purpose

As the Host/ess, you will be the face of our restaurant, creating a warm and welcoming environment for our customers. You will ensure the smooth running of the restaurant, working closely with the reservation team and maintaining our high standards of service.

Key Responsibilities

• Be the first point of contact for customers, providing a positive and memorable welcome

• Collaborate with the reservation team to manage bookings accurately

• Ensure the restaurant operates smoothly, with a focus on customer experience and satisfaction

• Maintain a strong understanding of our brand, menus, and services

• Lead by example, role modelling our company values and grooming standards

• Support new recruits and foster an 'Achieving Together' environment

• Multitask, prioritize, and manage time effectively in a fast-paced setting

Key Performance Indicators

• Customer feedback and health & safety standards

• Ongoing feedback from line managers, peers, and team

• Adherence to standard operating procedures (SOPs) and service levels

• Delivering an extraordinary customer experience and meeting sales targets

Requirements

• Proven experience in a similar role within a high-end restaurant or hospitality setting

• Excellent interpersonal and communication skills

• Ability to think quickly and rationally under pressure

• Strong time management and multitasking skills

• A positive outlook and approach, even in stressful situations

• Fluency in English and Cantonese/Mandarin is an asset

• A genuine passion for food, beverage, and exceptional customer service

What We Offer

• A competitive salary and benefits package

• The opportunity to work with a world-renowned brand

• Training and development opportunities

• A dynamic and collaborative work environment

If you are a passionate, motivated individual seeking to elevate your career in the hospitality industry, we would love to hear from you. Apply now to join the Fortnum & Mason family and help us create unforgettable dining experiences for our customers.

We are an equal opportunities employer and welcome applications from all suitably qualified persons.

Benefits:

• 5 working days per week (minimum 50 hours)

• 16 Annual Leave days

• 14 Statutory Holidays

• Employee Assistance Program (24/7)

• Free staff meal

• Corporate discounts with Total Loyalty Company

Post-probation benefits:

• 1 Volunteering Day Leave

• 4 Wellbeing Days Annually

• Birthday Leave

• Wedding Leave

• Health Insurance (AXA)

• End-of-year discretionary bonus

• Staff Discounts:

Hospitality: 25% off dining at 181 (max table of 4)

Retail: 10% off spirits, 25% off wines, 40% off everything else