Join our team! We're on the lookout for a Sales Associate who enjoys providing top-notch customer service and thrives in a team environment. As a Fortnum’s storyteller, you'll ensure every customer has a delightful experience.

Reports to: Supervisor/Manager

Key Responsibilities:

*         Team up with the retail management team for smooth shop operations.

*         Encourage your team to meet sales targets.

*         Be a customer service superstar.

*         Address customer issues and complaints.

*         Follow company policies and maintain cleanliness and safety.

*         Build and maintain strong customer relationships.

*         Work collaboratively to achieve team goals.

Key Performance Indicators:

*         Assist managers in delivering excellent customer service.

*         Aim to minimize waste and markdowns.

*         Prioritize health and safety.

*         Track and report on marketing events.

*         Participate in team activities and use customer feedback for improvement.

*         Seek ongoing feedback from managers and peers.

What We're Looking For:

Key Behaviors:

*         Excellent multitasking and time management skills.

*         Strong interpersonal and communication abilities.

*         Build relationships across departments.

*         Quick thinker who stays calm under pressure.

*         Eager to learn and grow in your role.

*         Maintain positivity, even in stressful situations.

Working with People:

*         Motivate your team to hit targets.

*         Lead by example and embody company values.

*         Foster creativity and innovation within the team.

*         Use feedback to develop and improve.

*         Support new team members and uphold grooming standards.

Customer Experience:

*         Keep the shop neat and tidy.

*         Have thorough product knowledge.

*         Ensure accurate product labeling and pricing.

*         Promote new and exclusive products.

*         Follow health, safety, and security procedures.

*         Engage in customer activities to enhance their experience.

Operational Standards:

*         Strong interpersonal and communication skills.

*         Build relationships across the business.

*         Stay calm and think quickly during busy times.

*         Show urgency in task execution.

Sales:

*         Create an extraordinary customer experience to meet sales targets.

*         Be a role model focused on customer experience.

*         Demonstrate a passionate understanding of the brand and products.

*         Handle customer complaints effectively and follow up.

*         Manage stocks, displays, cash, and gift card levels.

Join us and be part of a team that values great service and teamwork!

In return, we offer some fabulous benefits:

(FULL TIME)

5 working days per week (40 hours)

16 AL

Birthday Day Leave

Volunteering Day Leave

Corporate Discounts

Health Insurance

End of year discretionary bonus

Free staff meal

Staff discount