Job Title: Customer Account Project Administrator

Location: 181 Piccadilly, London.

Employment Type: Fixed Term Contract to 30 September 2025

Overview: We are seeking a highly organised and detail-oriented Customer Account Administrator to support our customer account migration project. You will work closely with the project lead within the department and cross-functional teams to ensure smooth execution, timely delivery, and effective communication throughout the migration process.

Key Responsibilities:

• Provide administrative support to account card holders on file, preparing analysis on account card holder balances.
• Track account card holder credit limits, both old and new, execute the switch of the account card types, perform credit checks when necessary.
• Maintain and update customer account card holders’ related contact details, documentation, reports, and trackers and maintain and update necessary documentations for opening a new customer account.
• Process new application and set up Direct Debit when necessary for account card holders.
• Assist in coordinating internal and external communication regarding the migration process.
• Liaise with stakeholders to gather and manage data for the migration.
• Monitor and report on project progress, identifying any risks or issues.
• Support quality assurance checks to ensure data accuracy post-migration.
• Assist with resource planning and management.
• Perform other administrative duties as required to support the successful completion of the project.

Requirements:

• Proven experience as Accounts or Project Administrator, Coordinator, or similar role.
• Understanding customer balances on account and excellent communication skills internally and externally.
• Strong organisational and time management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and work under tight deadlines.
• Experience working in a migration or small to medium-scale operational project is advantageous.
• Strong attention to detail and problem-solving skills.

Desirable:

• Experience in accounting, IT, or customer account management.
• D365 or similar ERP experience.
• Familiarity with data migration processes and related technologies.
• Understanding of change management principles.

To apply, please submit your CV and a cover letter outlining your relevant experience and interest in the role.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.

In return, we offer: 

• A competitive salary
• A generous store and restaurant discount of up to 40%
• 25 days holidays (excluded bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• A range of opportunities to develop and grow personally and professionally
• Excellent pension scheme