About the Role

The Accounts Receivable Coordinator is responsible for maintaining the accuracy and integrity of the sales ledger. This includes maintaining customer records, raising and issuing invoices, allocating incoming payments, reconciling all customer accounts, including our web customers, and ensuring timely collection of outstanding balances. The role supports effective cash flow management and contributes to strong financial control within the organisation, this role reports to Treasury Accounting Manager.

Key Responsibilities:

• Maintain and reconcile all customer accounts to ensure all payments are accurately recorded and applied.
• Investigate and resolve all customer queries and account discrepancies promptly and effectively.
• Raise, process, and issue customer invoices and credit notes in a timely and accurate manner.
• Allocate incoming payments against the correct invoices and accounts.
• Regularly monitor and report on open sales orders across all sales channels, collaborating with customer-facing teams to support timely fulfilment and invoicing
• Review the aged debt report and proactively follow up on overdue accounts to support timely collections.
• Support month-end and year-end reporting, including accruals and ledger close activities.
• Ensure compliance with internal controls and company policies.
• Assist with internal and external audits by providing documentation and information.
• Maintain accurate records and documentation for audit and compliance purposes.
• Recommend improvements to AR processes and internal controls.
• Ad hoc finance and administrative duties as required, especially during peak.

Essential:

• Excellent communication and interpersonal skills
• Proven experience in accounts receivable or similar finance role
• Strong attention to detail and high level of accuracy
• Proficiency in MS Excel (SUMIFs, VLOOKUP, Pivot) and accounting software (e.g., D365, Oracle, etc.)
• Ability to manage multiple tasks and meet deadlines
• Strong problem-solving skills and customer service orientation

Desirable:

• Experience working in a shared services or fast-paced finance environment
• Relevant qualifications (e.g., AAT or equivalent)

Key Attributes:

• Proactive and self-motivated
• Team player with a collaborative mindset
• Strong communication skills
• Discreet and able to handle confidential information

In return, we offer:

• A competitive salary
• A generous store and restaurant discount of up to 40%
• 25 days holidays (excluded bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• A range of opportunities to develop and grow personally and professionally
• Excellent pension scheme

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.