Excitingly, we are now looking for a talented Supervisor to join our team in our Flagship Piccadilly store. Our Supervisor will provide exceptional and personalised luxury customer service, all while leading our close knit retail team.

Reporting to both the Floor & Retail Manager, we are looking for an inspirational and proactive leader who will offer guidance, and share responsibility for the floor’s day-to-day operations. You will assist in motivating and coaching the team to ensure they all deliver world-class customer service consistently. Strong management and people skills are key to this role, as you will need to confidently guide a diverse team of sales staff.

This is a 37.5 hour role, 5 days out 7 on a rota basis.

The ideal candidate will:

• already be in a similar role within the retail industry
• possess experience working within a fast-paced, luxury environment
• demonstrate your proven ability to deliver excellent customer service
• be fully flexible to work varying shifts including weekends
• have superb communication skills as you will be working with a number of departments

This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a leadership capacity.

In return, we offer fabulous benefits:

• A competitive salary + paid overtime
• A generous store and restaurant discount of up to 40%
• Discretionary annual bonus of up to 5% of annual salary
• 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• Defined development scheme to grow your career
• Staff shop
• Excellent pension scheme

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.