- Posted 10 July 2024
- LocationLondon
- Job type Permanent - Full Time
- DisciplineRetail
- Reference005882
Sales Associate - Coffee Counter
Job description
Fortnum & Mason are looking for an exceptional Sales Associate to join our new Coffee department. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.
Fortnum & Mason’s Food Hall, located on the Lower Ground Floor of our Piccadilly Flagship store, is renowned for its selection of the most unique and finest products sourced from independent suppliers. Our Fresh Food counters boast a selection of luxury products from Beluga caviar and organic smoked Salmon, to the best in European cheeses and freshly cut succulent meats, our range is sure to bring a flair to the dinner table.
Reporting to the Floor Manager, our Sales Associate will provide exceptional service to our customers on the shop floor, ensure our stock levels are maintained, that our drinks are served impeccably, and that departmental KPI’s are reached through both individual excellence and teamwork.
Our Sales Associate has the opportunity to excite customers with product knowledge, so a confident, engaging and friendly personality is a must.
Further to this, our successful candidate will:
have a genuine passion for all things Tea & Coffee
demonstrate previous experience in a relevant role
enjoy creating a sense of pleasure for our customers
be ready to learn our products inside-out and demonstrate a constant hunger for knowledge
be able to work 37.5 hours (5 days per week) on a rotating rota (including weekends).
In return, we offer fabulous benefits:
- A competitive salary
- A generous store and restaurant discount of up to 40%
- Discretionary annual bonus of up to 5% of annual salary
- 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
- A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
- Defined development scheme to grow your career
- Staff shop and parties
- Excellent pension scheme
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.