Join the Fortnum & Mason Charcuterie Team!

Are you passionate about cheese and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you!

Fortnum & Mason are looking for an exceptional Sales Associate to join our unique Lower Ground Floor team of our Flagship Piccadilly store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.

Why Work For Us:

• Competitive hourly rate + paid overtime

• Discretionary annual bonus (up to 5% of salary)

• Up to 40% store and restaurant discounts

• Subsidised staff restaurant using Fortnum’s ingredients

• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off

• Matched pension scheme and career development opportunities

• Annual staff party and incredible gifts after 5 years

What You'll Do:

• Expertly select, prepare, and display an exceptional range of artisanal meats, including Spanish delicacies and Iberico hams, ensuring visual appeal and freshness at all times

• Identify customer needs and proactively recommend complementary products, driving sales while maintaining a consultative, luxury approach.

• Uphold strict food safety and hygiene practices, manage stock rotation, and ensure displays meet the highest visual merchandising standards

• Lead charcuterie tastings and provide expert advice and recommendations to customers

What We're Looking For:

• At least 1–2 years in food retail, deli, charcuterie, or hospitality. Experience handling premium meats/Spanish Iberico preferred.

• Experience in a fast paced environment in a similar role in food (working with meats beneficial but not essential)

• Proven ability to deliver excellent customer service

• A friendly warm approach with great people skills

• Flexibility to work various shifts, including weekends

• Outstanding communication skills

This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.