Join the Fortnum & Mason Canary Wharf Team!

Join our brand-new Canary Wharf pop up store this season where Fortnum & Mason brings over 300 years of extraordinary taste to the heart of Canary Wharf. Step into a world of iconic teas, bubbly champagne, irresistible biscuits, and exclusive gifts — all wrapped in unmistakable Fortnum’s charm. Whether you're popping in for a midday pick-me-up or a last-minute gift with a dash of elegance, our pop-up promises a little magic in every visit.

This is a fixed term role with start dates commencing the 13th of October 2025 till the 12th of July 2027. This is a 40 hour a week contract where fully flexibility is needed throughout the week and contract, based in Canary Wharf.   

Fortnum & Mason are looking for an exceptional Retail Supervisor to join the team. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Reporting to the Assistant Store Manager, our Sales Associate will provide exceptional service to our customers, ensuring that each interaction is special, and that store KPI’s are reached through both individual excellence and teamwork.

Why Work For Us:

• Competitive hourly rate + paid overtime*
• Up to 40% store and restaurant discounts*
• Subsidised staff meal scheme
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
• Matched pension scheme and career development opportunities
• Annual staff party

*subject to terms and conditions

What You'll Do:

• Work on the tills to create an exceptional lasting impression
• Build relationships with customers on the shop floor through story telling
• Help with stock rotation

What We're Looking For:

• Experience in a fast paced environment in a similar role 
• Proven ability to deliver excellent customer service
• A friendly warm approach with great people skills
• Flexibility to work various shifts, including weekends, early shifts and late finishes
• Outstanding communication skills

This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.

 We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.