Role Purpose:

To offer key support to the Wholesale Account Managers, Wholesale Export Manager and Merchandiser.

Reports to:  

Head of International

Direct Reports:  

n/a

Key interfaces:

Internal and external stakeholders

Key Accountabilities:

Administration

*       Maintain and update the Master Product Data file.

*       Place customer orders on the system and issue order acknowledgements

*       Responsible for creating new SKUs on the system for wholesale specific items

*       Record and update customer information and pricing on the system

*       Assist and support the Wholesale Coordinator with the international labelling process

*       Issue purchase orders and credit notes when requested

*       Maintain and update the Credit Note Tracker

*       Issue accurate sales invoices to all customers

*       Raise no charge and sample orders, despatch and track samples and business materials.  

*       Liaise with finance regarding overdue payments under the supervision of the International Accounts Manager

*       Raise no charge and sample orders, despatch and track samples and business materials.  

*       Updating team documents (e.g. despatch tracker) with order information and making sure all orders are invoiced on despatch.

*       Assist and support the International team with product data requests

*       Log all customer product claims, producing a report at the end of each month to be shared with our warehouse 

Role Specific Criteria (Experience/Behaviours/Technical Ability)

We expect the successful candidate to have the following skills and experience: 

*       Proven experience in a demanding administration role

*       Demonstrate ability to manage a high workload and multi-task in a busy, demanding environment

*       Proven experience of managing tasks through to a set deadline – demonstrate ability to record and track tasks with multiple steps

*       Ability to work within a broader context, understanding how the administration role interacts and impacts on the department

*       Excellent Microsoft office skills

*       Excellent communication skills

*       Excellent attention to detail

*       Show resilience and be able to manage up

*       Excellent time management skills to deal with a high workload at times

*       Robust experience of the CRM systems and processes and reporting mechanisms to enable a function that is growing and maturing at speed

*       Digitally savvy

*       An ability to challenge, build credibility with a wide range of audiences and work with integrity/confidentiality at all times