Role Purpose:

To be responsible for managing key client accounts, which will include aspects of range presentation, operations, finance and customer service to ensure appropriate brand representation and to maximise sales performance. To deliver to the agreed strategy and targets.

Reports to: 

Director of International

Direct Reports: 

None

Key interfaces:

The role holder will interact with multiple parties across the company business, liaising on requirements for customers (product information, food technical, administration, logistics) and providing information to the wider business as and when required. The role holder will liaise regularly with departments such as Buying, Marketing, Visual Merchandising, Finance, Retail and Technical.

Key Accountabilities:

*     Assist the Head of International in managing the business-critical path, in relation to International Wholesale, to ensure that agreed timelines are met regarding product presentations, pricing and sample availability.

*     Ensure all new product opportunities are maximised subject to regional preferences and restrictions.

*     Collaborate with Marketing and Visual Merchandising Teams to support new product or location launches and enhancing the brand wherever possible within the constraints of our Wholesale partners’ corporate guidelines.

*     Problem-solve issues arising with customers regarding all aspects of account management.

*     Promote our partners’ online activity to maximise sales taking every opportunity to enhance the brand’s digital presence and social activity where appropriate

*     Assist the Head of International in defining sales conditions with new clients including order minima, payment terms, exclusivity etc.

*     Work with the International Merchandiser to forecast customers’ sales and report on performance to Head of International. Work towards maximum possible order fulfilment

*     Contribute to monthly executive board report

*     Manage the journey of customer orders on time and assist with communication with clients regarding order issues and collections.

*     Liaise with Technical Support and Logistics for all export procedures, product registrations and food labelling where relevant

*     Closely work with the International Administration Assistant in relation to invoicing and customer debt.

*     Report into the Director of International on sales status against budget and all operational issues.

*     Assist in building sales and margin budgets

*     Visit key markets as and when required

KPI’s

*       In line with one of our brand standards, Achieve Together, build strong, cordial and professional relationships with team members and the wider business teams.

*       Grow the International Wholesale business within the parameters of strategy set by the business.

*       Take Pride in providing exceptional levels of customer service

Role Specific Criteria (Experience/Behaviours/Technical Ability)

We expect the successful candidate to have the following skills and experience:

*       Self-driven, well-organised and resilient

*       Numerate, financially astute, high level of Excel skills and proficient in Microsoft Office, Word, Outlook, and PowerPoint.

*       Excellent presentation, communication and interpersonal skills, adept at interacting with people at all levels and cultures

*       Able to manage own workload and that of a team with excellent time organization skills

*       Able to work to tight deadlines and work flexibly.

*       Proactive approach

*       Effective and commercial decision-maker

*       Ability to work in a fast-paced environment thinking strategically and driving results

*       High degree of personal drive and motivation will be needed with a proactive and flexible attitude towards change.

*       Minimum 2 years’ experience in International Wholesale and/or Franchising.  

*       Mature attitude to managing overseas customers with strong cultural awareness 

*       Strong verbal and written communication skills 

*       Ability to build trusting relationships with customers re-enforcing our brand values and professionalism