Role Purpose

Fortnum & Mason events and Private Dining experiences are like no other, each and every one of them is unique. From bespoke breakfasts to business lunches, tea parties, weddings and private suppers, we offer a range of entertaining possibilities.

We have an exciting opportunity for an entry-level role which will provide you with the opportunity to join a fast-paced events department, selling our Private & Corporate Event experiences across our smaller spaces in Piccadilly. This opportunity will see you building relationships with internal and external stakeholders, keeping communication lines between departments open and working closely with guests regarding enquiries. Given this, you will have strong written and verbal communication skills and impeccable attention to detail.

You will be responsible for team administration – ensuring all documentation is accurate and up to date and that the wider team is supported where needed. The successful candidate will also support with internal events where required. As this role will have a large reporting aspect to it, it is essential that you have experience in using Microsoft Office based tools including Word, Excel and PowerPoint.

Our General Manager - Private Dining and Events, takes pride in developing their team to reach their fullest potential, given this; this opportunity will see the chosen individual have chance to start their career in event management, whilst working for a renowned and historical establishment.

Events Co-Ordination

*       Handle event enquiries received via telephone, emails, in-house and third parties for events of up to 40 guests.

*       Lead on all team administration – supporting the wider team where required.

*       Keep Private Dining & Events reservations details updated and collect all information on time.

*       Keep events calendar updated and creation of weekly summary documents to be shared within the business.

*       To ensure you always use provided templates when responding by email.

*       Conduct show arounds in the timely and professional manner, sharing all relevant information.

*       Being able to host or support any meeting and/or menu tastings for upcoming events.

*       Responsible for full correspondence with clients in relation to event enquiries handled.

*       Responsible for creating & updating all communication documents for hospitality management and operational team

*       Creating all PO’s and ordering of all third party demands

The successful candidate will have:

      Team player & flexible
      A professional telephone manner;

      Proficient working knowledge of Microsoft Office programmes;
      Good time management and organisational skills;

      A friendly but professional work ethic;
      Enthusiasm and willingness to learn;

*      Previous experience within a quality hospitality environment advantageous:

*      Tripleseat & sevenrooms experience beneficial

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards