Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

We recruiting for an Employee Relations Specialist  to join our team and play an integral role within the HR function, and provide a proactive employee relations service, covering all aspects of employee relations. The role holder will be required independently manage high volumes of cases with varying levels of complexity, with a customer focus to ensure matters are handled efficiently, fairly, and consistently. They will also support in driving management capability and confidence across all areas of the business, by providing training and coaching.

Why Work For Us:

• Competitive salary

• A generous store and restaurant discount of up to 40%

• 25 days holidays (excluded bank holidays) and an extra day off for your birthday

• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients

• A range of opportunities to develop and grow personally and professionally

• Discretionary bonus

• Excellent pension scheme

Key Responsibilities:

To own and support the delivery of a commercial and pragmatic employee relations service, providing professional guidance and advice on employment law and company practices. Key accountabilities will include:

Employee Relations

*       Acting as the main point of contact for all ER queries for both UK and Hong Kong employees

*       Taking ownership of all ER issues such as disciplinary’s, performance management, grievances, early conciliations and employment tribunal cases.

*       Provide technical support on team changes, restructures and redundancy’s.

*       Recording, reporting and managing all ER data.

*       Ensure the relevant HR databases are up to date, accurate and complies with legalisation.

*       Proactively drive improvement within management practices through coaching, training and advising on HR policies and practices.

*       Drive performance through embedding process and keeping employee effectiveness on the agenda.

*       Manage the employee experience in line with our brand values.

Training

*       In conjunction with Learning & Development, develop training materials to upskill Managers on key ER processes.

*       Implement a training roadmap to ensure ER training is conducted on a regular basis and training content is regularly reviewed for relevance and effectiveness.

*       Plan, facilitate and deliver training sessions to Managers.

Project work

*       Assist the Shared Services Manager with any projects impacted by external factors, such as changes in Employment Law.

*       Proactively drive continuous improvement within our ER processes, to promote more efficient and relevant ways of working.

*       To work with other HR Specialists (L&D, Employee communications, payroll) to ensure their activities reflect a positive framework of good employee relations.

Data Reporting

*       Collate relevant HR data in preparation for the 4 weekly board report from the HR team.

*       Use relevant HR data to identify trends and provide insights into the different business areas.

*       Provide ad hoc reports as required.

Person Specification

*       This is a hybrid role and the role holder will be required to work in the office 3 days per week.

*       Experience working in a fast-paced environment, handling a large volume of cases on a frequent basis.

*       Effective coaching and interpersonal skills.

*       Exceptional attention to detail.

*       Effective team worker and follows a collaborative approach.

*       Able to deliver training sessions to a wide audience.

*       Up to date knowledge on employment legislation.

*       Can multi-task and prioritise workload to meet deadlines.

*       An ability to maintain the highest level of confidentiality and sensitivity in difficult situations.

*       Previous experience in an ER Advisor or HR generalist role, including advising key stakeholders.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.

If you feel this could be the role for you we would love to hear from you - Apply Now

*       Strong knowledge of Microsoft Office including Outlook, Excel, Word and PowerPoint