The Ground Floor of Fortnum & Mason’s Flagship Piccadilly store has welcomed customers into a uniquely wonderful shopping experience for over 300 years, and continues to be our busiest space. At Fortnum’s, Confectionery is a way of life, and this stems from our Confectionery department in Piccadilly. From luxury truffles and fudge, to Turkish Delight and liquorice, everything the discerning sweet tooth desires is here in our store.

Excitingly, we are now looking for a talented Supervisor to join our Confectionery team in our Flagship Piccadilly store. Our Supervisor will provide exceptional and personalised luxury customer service, all while leading our close knit retail team. Reporting to both the Floor & Retail Manager, we are looking for an inspirational and proactive leader who will offer guidance, and share responsibility for the floor’s day-to-day operations. You will assist in motivating and coaching the team to ensure they all deliver world-class customer service consistently. Strong management and people skills are key to this role, as you will need to confidently guide a diverse team of sales staff.

The ideal candidate will: 

• already be in a similar role within the retail industry 

• possess experience working within a fast-paced, luxury environment 

• demonstrate your proven ability to deliver excellent customer service

• be fully flexible to work varying shifts including weekends 

• have superb communication skills as you will be working with a number of departments This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a leadership capacity. 

In return, we offer fabulous benefits:

• A competitive salary + paid overtime

• Discretionary annual bonus of up to 5% of annual salary

• A generous store and restaurant discount

• A subsidised staff restaurant which uses Fortnum’s ingredients

• 28 days paid holiday (inc. bank holidays) a year and an extra day off for your birthday

• Excellent pension scheme

• Defined development scheme to grow your career

• Staff shop

• Invitation to our annual staff party

• The opportunity to work for a multi-channel company that put digital first to better our ways of working

* And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years 

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.