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Cookie Policy

CookiePolicy

How does Fortnum & Mason use cookies and similar technologies?

Welcome to fortnumandmason.com (Website). Like most modern web sites, our sites use cookies, pixels, local storage and similar technologies to ensure our Website functions properly, improve your online experience, collect data to allow us and our partners to analyse website traffic, personalise your experience of shopping with Fortnum & Mason, present you with marketing and personalised ads and measure the success of our marketing and ads.

Some cookies are essential for our website to work properly; whilst others such as those that track your browsing behaviour are non-essential, and you may opt out of these.

What are cookies?

A cookie is a short string of text that a website stores in your browser’s cookie file on your computer's disk.

Examples of things that cookies can help to do are:

  • remember what is in your shopping basket when you shop online;

  • support you in logging into a website;

  • analysing web traffic; and

  • tracking your browsing behaviour.

Some cookies called ‘session cookies’ are temporary and disappear once you close your web browser; whilst others called ‘persistent cookies’ may stay in your browser until manually deleted.

What are pixels?

Pixels (also known as web beacons) are small pieces of code contained either within our Website or an email from us and are typically provided by third parties, such as Meta and Google. The piece of code allows data regarding your interaction with our Website or an email from us to be sent to the third party that set the pixel.

What is local storage?

Local storage is a technology that allows us to store data in your web browser and such data may remain in your web browser even once you leave our Website and close your browser.

Managing cookies and similar technologies

You can manage cookies in your web browser by blocking the installation of cookies, or by removing cookies or site data that has already been installed. Please note that if you block cookies, this can impact the performance of our website, and is likely affect your user experience.

There are opt-out schemes which allow you to opt-out from receiving targeted advertising from third parties who are members of those schemes: Network Advertising Initiative – Please visit https://optout.networkadvertising.org/?c=1 EDAA – Please visit https://youronlinechoices.eu/

You can find more information about cookies at: https://ico.org.uk/for-the-public/online/cookies/ and https://www.google.co.in/intl/en/policies/technologies/cookies/.

Which cookies do we use?

When you visit our Website we send you a number of cookies, as set out below:

Essential Cookies are necessary for our website to work for you. They must always be enabled for the website to work, therefore we do not provide an option to opt out of them. If you switch these cookies off in your browser settings then you may not be able to access all or parts of our website. They include, for example, cookies that enable you to log into secure areas of our website and use a shopping cart.

Analytics and Statistical Cookies help us improve our website by collecting and reporting information on how you use it. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. The cookies collect information in a way that does not directly identify anyone.

Functional Cookies are useful to improve your user experience when accessing our website. These cookies remember choices you make to improve your experience, for example they recognise you when you return to the website. They may also be used to provide services you have asked us for, such as watching a video.

Advertising, Targeting and Marketing Cookies collect information about your browsing habits; they record your visit to our website, the pages you have visited and the links you have followed. They are used to deliver adverts which are more relevant to you and your interests, to limit the number of times you see an advertisement and help measure the effectiveness of our campaigns. Advertising cookies are placed by third parties to deliver you with adverts about our products and services on the third party's website or application in line with your browsing and shopping experiences on our website.

Details of our cookies are set out below.

Supplier

Purpose

First or third Party

Cookie

Expiration

Essential

CloudFlare

These cookies are part of the services provided by Cloudflare - Including load-balancing, identifying and managing traffic (including bots) deliverance of website content and serving DNS connection for website operators.

First

__cf_bm, cf_chl_#, cf_chl_prog, cf_chl_rc_ni, cf_chl_seq_#

1 day

Cloudfront.net

Amazon CloudFront is a web service that speeds up distribution of our web content. Privacy policy here: https://aws.amazon.com/privacy/.

First

fortnumandmason.com

These cookies are used on our site to allow us to track and save items added to a customer’s basket (so that they are visible when the customer returns to the site), your preferred currency selected and your recently viewed products.

First

en_gb-shop/cart/current-cart, en_gb-shop/cart/current-cart-hash, en_gb-shop/cart/current-cart-token, en_gb-shop / currencySwitcher / selected, en_gb-shop/recently- viewed/recently-viewed, redirect, shop

Persistent

These cookies relate to the cookie acceptance.

en_gb-shop/claims/cookiesAccepted, en_gb-shop/cms/cms-blocks, en_gb-shop/cms/cms-page

Persistent

These cookies are used to record country of delivery

countrySelectedExpiry, countrySelected

3 months

Namogoo

Records the group into which the user is entered - control or test. Those in test have anti-browser hijacking enabled. Privacy Policy here: https://www.namogoo.com/privacy-policy/

First

nmg_group

1 month

Analytics

Google Analytics

This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. By default it is set to expire after 2 years, although this is customisable by website owners.

 Third  

_gid, _gat,

_ga

1 day

2 years

Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.

collect

Session

ContentSquare

This cookie contains ContentSquare's user identifier.

 First

_cs_id

13 months

This cookie contains the number of pageviews within the running session for ContentSquare Solution.

_cs_s

30 minutes

This cookie is used by ContentSquare to record custom variables.

_cs_vars

Session

This cookie is used by ContentSquare to exclude some visitors from the collection

_cs_ex

30 days

This cookie is used by ContentSquare to save the user consent to be tracked.

_cs_c

13 months

This cookie is used by ContentSquare to exclude some visitors from the collection

_cs_optout

13 months

This cookie is used for the Google Analytics and Adobe Analytics integrations

_cs_mk

30 minutes

Pinterest
This is a cookie used by Pinterest that groups actions for users who cannot be identified by Pinterest.

 First

_pinterest_ct_ua

1 year

Is the Pinterest login cookie and is used to store a person’s login state within a web browser. It’s updated whenever a person logs in to or out of Pinterest. This cookie contains the person’s Pinterest ID as well as their authentication tokens if the person is logged in to Pinterest.

Third

_pinterest_sess, _pin_unauth,

1 year

These cookies are used by Pinterest to track the usage of services.

_routing_id, csrftoken, v3

Session

Vimeo

We embed videos from our official Vimeo channel. When you press play Vimeo will drop third party cookies to collect analytics data such as how long a viewer has watched the video.

 Third

_ga, _ga_UA-76641-8, _gid

Persistent

YouTube


We embed videos from our official YouTube channel onto the website. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback. No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click "like" on a video.
 Third

YSC

Session

PREF

639 days

VISTOR_INFO1_LIVE

3 months

Functional

Google Recaptcha

Provides the "I'm not a robot" button.

 Third

_GRECAPTCHA

6 months

New Relic / nr-data.net

New Relic provides data to F&M's data engineers to monitor and debug code and improve code. The cookie is used by New Relic to monitor the performance of the page and page elements during user interaction. This cookie is only used in old browsers to store a session identifier so that New Relic can monitor session counts

 First

JSESSIONID

Session

LivePerson

We use LivePerson as our Web Messaging service, these cookies allow us to communicate with you via the Help button. LivePerson uses information stored in a visitor’s browser to maintain session data and to identify returning visitors by saving data required for operating Web Messaging, such as visitor ID and last chat date. You can see their privacy policy here: https://www.liveperson.com/policies/privacy.

 Third

LPVID, LPVisitorID, lpLastVisit-, LivePersonID

Persistent

LPSID-SiteID, LPSessionID, lpTabId, lpPmCalleeDfs, LPCID-SiteId, LPCKEY-SiteId, idpLastSiteId idpLastDomain, session_id, WSHumanClickServer, WSHumanClickWebSession, WSHumanClickSiteNumber, agentSessionKey, s.browser, lpTestCookie{timestamp}

Session

Postcode Anywhere

Provides address lookup functionality. Contains settings used in the session such as location and contains settings used between settings such a search history. Privacy Policy here: https://www.loqate.com/en-gb/privacy/.

 First

PostcodeAnywhere.ContactSessionCookie

Session

PostcodeAnywhere.PermanentCookie

1 year

Vimeo

We embed videos from our official Vimeo channel. When you press play Vimeo will drop third party cookies to enable the video to play.

 Third

has_logged_in, has-uploaded, is_logged_in, language, player, vimeo vuid

Persistent

Zendesk


We use Zendesk as our Live Chat service, these cookies allow us to communicate with you via Live Chat. Zendesk also saves a Zendesk Live Chat ID that recognises a device between visits during a chat session. You can see their privacy policy here.
 First

_zlcstore, ZD-settings, ZD-store, ZD-buid, ZD-suid

Persistent

AWSALBCORS

6 days

__zlcmid

1 year

Advertising, Targeting and Marketing

Affiliate Window

AWIN 1st or 2nd party cookies are set when you click on an affiliate link. AWIN store IDs for the referring website, advertisement on which was clicked, group of advertisement as to which the advertisement belongs, time it was clicked on, ID for the type of advertisement, ID for the product and any reference the referring site adds to the click

 First

1st:_aw_m_5682
2nd: Aw5682

30 days

Bing.com

These are needed, to properly record conversions, target and bid effectively for PPC activity on Microsoft ads.

 First

MUID

1 year

Allows us to engage with a user that has previously visited our website.

_uetsid, _uetsid_exp, _uetvid, _uetvid_exp

Persistent

Doubleclick.net



This cookie name is associated with Google Universal Analytics - and is used to check if the user's browser supports cookies. The Privacy Policy can be found here: https://business.safety.googldscookies/

These cookies are from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that they are shown the same advertisement. The Privacy Policy can be found here: https://business.safety.google/adscookies/

 Third

pagead/landing

 Session

ar_debug

30 days

DSID

2 weeks

IDE

1 year

Meta

(formerly known as Facebook)

The Facebook pixel collects cookie data for targeting and measurement for Facebook and Instagram marketing activity

Third

fbp

3 months

tr, c_user, datr, dpr, oo, sb, spin, xs, XSRF-TOKEN, S, scss::tab_id

Session

.DDMMUI-PROFILE

7 days

DSID

13 days

1P_JAR

End of Month

_gcl_au

3 months

Google Ads – Global Site Tag

The global site tag adds visitors to your website visitors lists and sets new cookies on your domain, which will store information about the ad click that brought a user to your site

Third

GCLID

2 years

Google Ads – Event Snippet

The event snippet tracks different actions and parameters. Install this snippet on the pages where you want to track remarketing events.

Third

2 years

Google Analytics

Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral fees between websites.

Third

pagead/1p-user-list/#

Pixel

Google Analytics 

Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that they are shown the same advertisement

Third

pagead/1p-user-list/#

Session

Google Marketing Platform 




Google Marketing Platform cookies are used for conversion tracking, audience profiling and retargeting. More information can be found here. https://policies.google.com/technologies/types?hl=en-US 

Third

SEARCH_SAMESITE

6 months

NID

7 months

ANID, IDE, SIDCC, __Secure-3PSIDCC ANID, IDE, SIDCC, __Secure-3PSIDCC

1 year

SID, __Secure-3PSID, HSID, SSID, APISID, SAPISID, __Secure-3PAPISID

2 year

permutive-id

3 year

Impact Radius 







From a partner's site, when a user clicks on an ad/banner, the user is then directed to the Impact tracking server which drops this cookie behind the scene. This cookie stores a unique UUID key so that next time when the user hits the tracking servers, it gives the identity info of the same user.


Impact radius tracking is set on advertisers page and drops cookies when the user clicks on banner/ad. These are first party cookie's which are set on advertisers domain. This part of UTT javascript functions and works based on unique identifier UUID keys. Value : new Date().getTime().toString() + '-' + Math.random().toString(36).substring(2, 15)


The Last click cookie which is used to eliminate the duplicate clicks during checkout/conversion.


Impact Radius tracking application primarily lives on AWS cloud. The tracking servers in our private datacenters and interact with clients and relay data to the tracking servers in our private data centers for further processing. This AWSELB is the load balancer cookie for AWS.


This is base domain cookie, set on host site. This is under the part of UTT tracking of web events.


This is a current session cookie, The activity is updated everytime the page loads. This is as part of UTT API implementation for tracking web events. Value : last_activity_timestamp|source id|session_id


This is a session cookie generated by the load balancer, we have tracking servers in Amazon EC2. The cookie may vary depending on the type of data center (Impact's Data centers) 


This cookie is used to control action tracker test flow. Testing the integration works

First







BRSWR

2 years

IR_PI

2 years

IRLD

180 days

AWSELB

Session

IR_GBD

Session

IR_(Campaign_ID)

Session

EPERSIST

Session

IRBCN

Session OR test complete

Microsoft UET tag

By creating one UET tag and placing it across your website, Microsoft Advertising will collect data that allows you to track conversion goals and target audiences with remarketing lists

Third

bat.bing

1 year

Rakuten 

Targeting cookies used by Rakuten Advertising Affiliate Network. Rakuten Privacy Policy here: https://go.rakutenadvertising.com/hubfs/Services-Privacy-Policy-English.pdf  
Your rights: https://rakutenadvertising.com/legal-notices/services-privacy-rights-request-form/

Third

rmuid

1 year

SalesCycle




Sends emails to users with abandoned carts. Privacy Policy here: https://www.salecycle.com/privacy-policy/ 

First

_sc_session_id

Session

_sc_machine_id

_sc_machine_guid

1 year

Third

_ga

Session 

_ga_NTQWXLGJKN
_clck

1 year

cf_clearance
_gcl_au

3 months 

Teads.tv

These are needed for our Teads native activity. They allow us to track conversions, and users behaviour on the site, which allows us to target users with higher engagement.

First

track

Session

How to Contact us

If you have any questions about this cookie policy, would like further details on any of the information contained in this notice, or to exercise any of your legal rights, please contact us by email atdata.privacy@fortnumandmason.co.uk

Whilst we would appreciate the opportunity to deal with your concerns before you do so, if you are unhappy with how we have used your personal information you have the right to lodge a complaint at any time with a supervisory authority. The supervisory authority in the UK is the Information Commissioner’s Office (ICO) and if you reside in the EEA you have a right to complain to the supervisory authority in the country in which you reside.

Fortnum & Mason plc.

Registered in England : 00084909

Registered office: 181 Piccadilly, London W1A 1ER.

Registered as a Data Controller with the Information Commissioner’s Office, registration number: Z5685139

Fortnum & Mason Europe BV

Registered in Belgium : 0803247988

Registered office: Havenlaan 86C, box 204, 1000 Brussels, Belgium

Not required under Belgian data protection law to notify processing activities to the Belgian DPA, nor to pay a registration fee.