Cookie Policy
CookiePolicy
How does Fortnum & Mason use cookies and similar technologies?
Welcome to fortnumandmason.com (Website). Like most modern web sites, our sites use cookies, pixels, local storage and similar technologies to ensure our Website functions properly, improve your online experience, collect data to allow us and our partners to analyse website traffic, personalise your experience of shopping with Fortnum & Mason, present you with marketing and personalised ads and measure the success of our marketing and ads.
Some cookies are essential for our website to work properly; whilst others such as those that track your browsing behaviour are non-essential, and you may opt out of these.
What are cookies?
A cookie is a short string of text that a website stores in your browser’s cookie file on your computer's disk.
Examples of things that cookies can help to do are:
remember what is in your shopping basket when you shop online;
support you in logging into a website;
analysing web traffic; and
tracking your browsing behaviour.
Some cookies called ‘session cookies’ are temporary and disappear once you close your web browser; whilst others called ‘persistent cookies’ may stay in your browser until manually deleted.
What are pixels?
Pixels (also known as web beacons) are small pieces of code contained either within our Website or an email from us and are typically provided by third parties, such as Meta and Google. The piece of code allows data regarding your interaction with our Website or an email from us to be sent to the third party that set the pixel.
What is local storage?
Local storage is a technology that allows us to store data in your web browser and such data may remain in your web browser even once you leave our Website and close your browser.
Managing cookies and similar technologies
You can manage cookies in your web browser by blocking the installation of cookies, or by removing cookies or site data that has already been installed. Please note that if you block cookies, this can impact the performance of our website, and is likely affect your user experience.
There are opt-out schemes which allow you to opt-out from receiving targeted advertising from third parties who are members of those schemes: Network Advertising Initiative – Please visit https://optout.networkadvertising.org/?c=1 EDAA – Please visit https://youronlinechoices.eu/
You can find more information about cookies at: https://ico.org.uk/for-the-public/online/cookies/ and https://www.google.co.in/intl/en/policies/technologies/cookies/.
Which cookies do we use?
When you visit our Website we send you a number of cookies, as set out below:
Essential Cookies are necessary for our website to work for you. They must always be enabled for the website to work, therefore we do not provide an option to opt out of them. If you switch these cookies off in your browser settings then you may not be able to access all or parts of our website. They include, for example, cookies that enable you to log into secure areas of our website and use a shopping cart.
Analytics and Statistical Cookies help us improve our website by collecting and reporting information on how you use it. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. The cookies collect information in a way that does not directly identify anyone.
Functional Cookies are useful to improve your user experience when accessing our website. These cookies remember choices you make to improve your experience, for example they recognise you when you return to the website. They may also be used to provide services you have asked us for, such as watching a video.
Advertising, Targeting and Marketing Cookies collect information about your browsing habits; they record your visit to our website, the pages you have visited and the links you have followed. They are used to deliver adverts which are more relevant to you and your interests, to limit the number of times you see an advertisement and help measure the effectiveness of our campaigns. Advertising cookies are placed by third parties to deliver you with adverts about our products and services on the third party's website or application in line with your browsing and shopping experiences on our website.
Details of our cookies are set out below.
Supplier | Purpose | First or third Party | Cookie | Expiration |
Essential | | | | |
CloudFlare | These cookies are part of the services provided by Cloudflare - Including load-balancing, identifying and managing traffic (including bots) deliverance of website content and serving DNS connection for website operators. | First | __cf_bm, cf_chl_#, cf_chl_prog, cf_chl_rc_ni, cf_chl_seq_# | 1 day |
Cloudfront.net | Amazon CloudFront is a web service that speeds up distribution of our web content. Privacy policy here: https://aws.amazon.com/privacy/. | First | | |
fortnumandmason.com | These cookies are used on our site to allow us to track and save items added to a customer’s basket (so that they are visible when the customer returns to the site), your preferred currency selected and your recently viewed products. | First | en_gb-shop/cart/current-cart, en_gb-shop/cart/current-cart-hash, en_gb-shop/cart/current-cart-token, en_gb-shop / currencySwitcher / selected, en_gb-shop/recently- viewed/recently-viewed, redirect, shop | Persistent |
These cookies relate to the cookie acceptance. | en_gb-shop/claims/cookiesAccepted, en_gb-shop/cms/cms-blocks, en_gb-shop/cms/cms-page | Persistent | ||
These cookies are used to record country of delivery | countrySelectedExpiry, countrySelected | 3 months | ||
Namogoo | Records the group into which the user is entered - control or test. Those in test have anti-browser hijacking enabled. Privacy Policy here: https://www.namogoo.com/privacy-policy/ | First | nmg_group | 1 month |
Analytics | | | | |
Google Analytics | This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. By default it is set to expire after 2 years, although this is customisable by website owners. | Third | _gid, _gat, _ga | 1 day 2 years |
Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. | collect | Session | ||
ContentSquare | This cookie contains ContentSquare's user identifier. | First | _cs_id | 13 months |
This cookie contains the number of pageviews within the running session for ContentSquare Solution. | _cs_s | 30 minutes | ||
This cookie is used by ContentSquare to record custom variables. | _cs_vars | Session | ||
This cookie is used by ContentSquare to exclude some visitors from the collection | _cs_ex | 30 days | ||
This cookie is used by ContentSquare to save the user consent to be tracked. | _cs_c | 13 months | ||
This cookie is used by ContentSquare to exclude some visitors from the collection | _cs_optout | 13 months | ||
This cookie is used for the Google Analytics and Adobe Analytics integrations | _cs_mk | 30 minutes | ||
Pinterest | This is a cookie used by Pinterest that groups actions for users who cannot be identified by Pinterest. | First | _pinterest_ct_ua | 1 year |
Is the Pinterest login cookie and is used to store a person’s login state within a web browser. It’s updated whenever a person logs in to or out of Pinterest. This cookie contains the person’s Pinterest ID as well as their authentication tokens if the person is logged in to Pinterest. | Third | _pinterest_sess, _pin_unauth, | 1 year | |
These cookies are used by Pinterest to track the usage of services. | _routing_id, csrftoken, v3 | Session | ||
Vimeo | We embed videos from our official Vimeo channel. When you press play Vimeo will drop third party cookies to collect analytics data such as how long a viewer has watched the video. | Third | _ga, _ga_UA-76641-8, _gid | Persistent |
YouTube | We embed videos from our official YouTube channel onto the website. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback. No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click "like" on a video. | Third | YSC | Session |
PREF | 639 days | |||
VISTOR_INFO1_LIVE | 3 months | |||
Functional | | | | |
Google Recaptcha | Provides the "I'm not a robot" button. | Third | _GRECAPTCHA | 6 months |
New Relic / nr-data.net | New Relic provides data to F&M's data engineers to monitor and debug code and improve code. The cookie is used by New Relic to monitor the performance of the page and page elements during user interaction. This cookie is only used in old browsers to store a session identifier so that New Relic can monitor session counts | First | JSESSIONID | Session |
LivePerson | We use LivePerson as our Web Messaging service, these cookies allow us to communicate with you via the Help button. LivePerson uses information stored in a visitor’s browser to maintain session data and to identify returning visitors by saving data required for operating Web Messaging, such as visitor ID and last chat date. You can see their privacy policy here: https://www.liveperson.com/policies/privacy. | Third | LPVID, LPVisitorID, lpLastVisit-, LivePersonID | Persistent |
LPSID-SiteID, LPSessionID, lpTabId, lpPmCalleeDfs, LPCID-SiteId, LPCKEY-SiteId, idpLastSiteId idpLastDomain, session_id, WSHumanClickServer, WSHumanClickWebSession, WSHumanClickSiteNumber, agentSessionKey, s.browser, lpTestCookie{timestamp} | Session | |||
Postcode Anywhere | Provides address lookup functionality. Contains settings used in the session such as location and contains settings used between settings such a search history. Privacy Policy here: https://www.loqate.com/en-gb/privacy/. | First | PostcodeAnywhere.ContactSessionCookie | Session |
PostcodeAnywhere.PermanentCookie | 1 year | |||
Vimeo | We embed videos from our official Vimeo channel. When you press play Vimeo will drop third party cookies to enable the video to play. | Third | has_logged_in, has-uploaded, is_logged_in, language, player, vimeo vuid | Persistent |
Zendesk | We use Zendesk as our Live Chat service, these cookies allow us to communicate with you via Live Chat. Zendesk also saves a Zendesk Live Chat ID that recognises a device between visits during a chat session. You can see their privacy policy here. | First | _zlcstore, ZD-settings, ZD-store, ZD-buid, ZD-suid | Persistent |
AWSALBCORS | 6 days | |||
__zlcmid | 1 year | |||
Advertising, Targeting and Marketing | | | | |
Affiliate Window | AWIN 1st or 2nd party cookies are set when you click on an affiliate link. AWIN store IDs for the referring website, advertisement on which was clicked, group of advertisement as to which the advertisement belongs, time it was clicked on, ID for the type of advertisement, ID for the product and any reference the referring site adds to the click | First | 1st:_aw_m_5682 2nd: Aw5682 | 30 days |
Bing.com | These are needed, to properly record conversions, target and bid effectively for PPC activity on Microsoft ads. | First | MUID | 1 year |
Allows us to engage with a user that has previously visited our website. | _uetsid, _uetsid_exp, _uetvid, _uetvid_exp | Persistent | ||
Doubleclick.net | This cookie name is associated with Google Universal Analytics - and is used to check if the user's browser supports cookies. The Privacy Policy can be found here: https://business.safety.googldscookies/ These cookies are from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that they are shown the same advertisement. The Privacy Policy can be found here: https://business.safety.google/adscookies/ | Third | pagead/landing | Session |
ar_debug | 30 days | |||
DSID | 2 weeks | |||
IDE | 1 year | |||
Meta (formerly known as Facebook) | The Facebook pixel collects cookie data for targeting and measurement for Facebook and Instagram marketing activity | Third | fbp | 3 months |
tr, c_user, datr, dpr, oo, sb, spin, xs, XSRF-TOKEN, S, scss::tab_id | Session | |||
.DDMMUI-PROFILE | 7 days | |||
DSID | 13 days | |||
1P_JAR | End of Month | |||
_gcl_au | 3 months | |||
Google Ads – Global Site Tag | The global site tag adds visitors to your website visitors lists and sets new cookies on your domain, which will store information about the ad click that brought a user to your site | Third | GCLID | 2 years |
Google Ads – Event Snippet | The event snippet tracks different actions and parameters. Install this snippet on the pages where you want to track remarketing events. | Third | | 2 years |
Google Analytics | Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral fees between websites. | Third | pagead/1p-user-list/# | Pixel |
Google Analytics | Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that they are shown the same advertisement | Third | pagead/1p-user-list/# | Session |
Google Marketing Platform | Google Marketing Platform cookies are used for conversion tracking, audience profiling and retargeting. More information can be found here. https://policies.google.com/technologies/types?hl=en-US | Third | SEARCH_SAMESITE | 6 months |
NID | 7 months | |||
ANID, IDE, SIDCC, __Secure-3PSIDCC ANID, IDE, SIDCC, __Secure-3PSIDCC | 1 year | |||
SID, __Secure-3PSID, HSID, SSID, APISID, SAPISID, __Secure-3PAPISID | 2 year | |||
permutive-id | 3 year | |||
Impact Radius | From a partner's site, when a user clicks on an ad/banner, the user is then directed to the Impact tracking server which drops this cookie behind the scene. This cookie stores a unique UUID key so that next time when the user hits the tracking servers, it gives the identity info of the same user.
| First | BRSWR | 2 years |
IR_PI | 2 years | |||
IRLD | 180 days | |||
AWSELB | Session | |||
IR_GBD | Session | |||
IR_(Campaign_ID) | Session | |||
EPERSIST | Session | |||
IRBCN | Session OR test complete | |||
Microsoft UET tag | By creating one UET tag and placing it across your website, Microsoft Advertising will collect data that allows you to track conversion goals and target audiences with remarketing lists | Third | bat.bing | 1 year |
Rakuten | Targeting cookies used by Rakuten Advertising Affiliate Network. Rakuten Privacy Policy here: https://go.rakutenadvertising.com/hubfs/Services-Privacy-Policy-English.pdf | Third | rmuid | 1 year |
SalesCycle | Sends emails to users with abandoned carts. Privacy Policy here: https://www.salecycle.com/privacy-policy/ | First | _sc_session_id | Session |
_sc_machine_id _sc_machine_guid | 1 year | |||
Third | _ga | Session | ||
_ga_NTQWXLGJKN | 1 year | |||
cf_clearance | 3 months | |||
Teads.tv | These are needed for our Teads native activity. They allow us to track conversions, and users behaviour on the site, which allows us to target users with higher engagement. | First | track | Session |
How to Contact us
If you have any questions about this cookie policy, would like further details on any of the information contained in this notice, or to exercise any of your legal rights, please contact us by email atdata.privacy@fortnumandmason.co.uk
Whilst we would appreciate the opportunity to deal with your concerns before you do so, if you are unhappy with how we have used your personal information you have the right to lodge a complaint at any time with a supervisory authority. The supervisory authority in the UK is the Information Commissioner’s Office (ICO) and if you reside in the EEA you have a right to complain to the supervisory authority in the country in which you reside.
Fortnum & Mason plc.
Registered in England : 00084909
Registered office: 181 Piccadilly, London W1A 1ER.
Registered as a Data Controller with the Information Commissioner’s Office, registration number: Z5685139
Fortnum & Mason Europe BV
Registered in Belgium : 0803247988
Registered office: Havenlaan 86C, box 204, 1000 Brussels, Belgium
Not required under Belgian data protection law to notify processing activities to the Belgian DPA, nor to pay a registration fee.