• Hong Kong S.A.R
• Posted 14 days ago

Role Overview: Join our Hong Kong team as a Merchandiser, ensuring efficient stock flow from our HK Hub to stores, optimizing stock levels, and reducing waste. You’ll work collaboratively with colleagues across the HQ and APAC to uphold our brand standards, support new product launches, and manage seasonal campaigns.

• Hong Kong
• Posted 14 days ago

Key Performance Indicators: Support Managers with NPS & Exceptional Service Programme to ensure exceptional customer service is achieved Ensure health & safety standards are at the forefront of everything we do Act on Customer feedback and complaints working with Manager to improve performance

• Hong Kong
• Posted 14 days ago

Key interfaces: The role holder will interact with customers, as well as colleagues both within and out with their department, senior managers and business leaders.

• Hong Kong
• Posted 14 days ago

Key Performance Indicators: Continually drive Retail KPI performance: conversion, ATV. Drive NPS & Exceptional Service Programme, maintain score above 85%  - review results regularly and monitor customer service level provided by the team members offering coaching and support where needed Manage Customer Complaints and customer feedback and take action accordingly