Are you organised, energetic, and passionate about delivering exceptional customer experiences? Join our Fortnum & Mason warehouse team as a Warehouse Despatch Operative, where you’ll play a key role in ensuring every parcel that leaves our doors reflects the quality and care our customers expect.

In this fast‑paced and varied role, you’ll be responsible for picking, packing, and despatching orders to the highest standards. Working closely with teams across the business, you’ll help ensure smooth stock movement between our sites and support our wider operations during peak periods. You’ll also use Dynamics 365 to keep our stock records accurate and complete essential administrative tasks.

If you take pride in the details, enjoy working collaboratively, and want to be part of a team that strives to exceed customer expectations every day - we’d love to hear from you.

Why Work For Us:

• Competitive hourly rate + paid overtime

• Discretionary annual bonus (up to 5% of salary)*

• Up to 40% store and restaurant discounts*

• Subsidised staff restaurant using Fortnum’s ingredients

• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*

• Matched pension scheme and career development opportunities

• Annual staff party and incredible gifts after 5 years

*subject to terms and conditions

What You'll Do:

• Picking customer orders
• Packing customer orders to the highest standards, including quality checking of individual items and considering what the recipient will think when they open their parcel
• Picking and packing site transfers
• Completing orders systemically to ensure the accuracy of our stock file and the best customer experience
• Keeping the despatch area tidy and safe
• Communicating with other departments across Fortnum’s to ensure that all of our objectives are met
• Assisting with building and packing gift bags and picnics for hospitality events
• Loading courier vehicles with customer parcels
• Booking in click and collect orders
• Processing supplier returns
• Contributing towards compliance with health and safety standards
• Continuously thinking about ways we can improve

What We Are Looking For:

• A team player with strong attention to detail
• Someone who takes pride in delivering a great customer experience
• Ability to work efficiently in a busy warehouse environment
• Good communication skills
• Willingness to learn new systems, including Dynamics 365
• A proactive mindset and a passion for continuous improvement

Why Join Us?

At Fortnum & Mason, we’re proud of our heritage - but even prouder of the people who bring it to life. When you join our operations team, you’ll be part of a supportive, collaborative environment that values quality, teamwork, and exceptional service.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.