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Waiter/Waitress - The Royal Exchange (Mon to Fri Only)

Job description

Waiter/Waitress – Royal Exchange


Taking pride of place at the Royal Exchange Courtyard in Bank, the Fortnum’s Restaurant and Bar is one of London’s most Instagrammable restaurants. Serving a luxurious selection of fine caviar and oysters to hand carved smoked salmon with our very own selection of cocktails. The restaurant serves breakfast, lunch, dinner and afternoon tea 5 days a week.


We are currently looking for passionate Waiters/Waitresses to work in our decadent Royal Exchange Restaurant andar and helping our customers have a truly enjoyable experience.


Key Accountabilities:


  • Run and maintain the appearance of your station and section to the highest degree

  • Adhere to the agreed standards of table lay-up and MEP

  • Set all tables in accordance with the standards provided

  • Take instruction from head waiter, anticipate their requirements

  • Provide attentive and prompt service

  • React and deal with issues, complaints, breakages, spillages in a manner befitting the restaurant’s ethos

  • Create and deliver an extraordinary customer experience, meeting all targets set

  • Maintain excellent restaurant standards and cleanliness of fixtures

  • Ensure the menus are displayed and accurate

  • Ensure grooming standards meet company requirements


We expect the successful candidate to have the following skills and experience:


  • Experience within high end restaurant and bars.

  • Demonstrate an authentic and passionate understanding of brand, menus and restaurant service

  • Build up strong relationship with customers in order to encourage repeated visits

  • Ability to multitask, prioritize and manage time effectively

  • Solid interpersonal and communication skills

  • Ability to think quickly and rationally to ever-changing situations

  • Consistently leading by example


We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.


In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.