Waiter/Waitress – Royal Exchange

Taking pride of place at the Royal Exchange Courtyard in Bank, the Fortnum’s Restaurant and Bar is one of London’s most Instagrammable restaurants. Serving a luxurious selection of fine caviar and oysters to hand carved smoked salmon with our very own selection of cocktails. The restaurant serves breakfast, lunch, dinner and afternoon tea 5 days a week.

We are currently looking for passionate Waiters/Waitresses to work in our decadent Royal Exchange Restaurant andar and helping our customers have a truly enjoyable experience.

Key Accountabilities:

• Run and maintain the appearance of your station and section to the highest degree

• Adhere to the agreed standards of table lay-up and MEP

• Set all tables in accordance with the standards provided

• Take instruction from head waiter, anticipate their requirements

• Provide attentive and prompt service

• React and deal with issues, complaints, breakages, spillages in a manner befitting the restaurant’s ethos

• Create and deliver an extraordinary customer experience, meeting all targets set

• Maintain excellent restaurant standards and cleanliness of fixtures

• Ensure the menus are displayed and accurate

• Ensure grooming standards meet company requirements

We expect the successful candidate to have the following skills and experience:

• Experience within high end restaurant and bars.

• Demonstrate an authentic and passionate understanding of brand, menus and restaurant service

• Build up strong relationship with customers in order to encourage repeated visits

• Ability to multitask, prioritize and manage time effectively

• Solid interpersonal and communication skills

• Ability to think quickly and rationally to ever-changing situations

• Consistently leading by example

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.