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Waiter/Waitress

Job description

Join the Fortnum & Mason Team! 

 

Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you!

 

Fortnum & Mason are looking for an exceptional Waiters/Waitress to join our unique team at our beautiful Flagship store in Piccadilly at our Diamond Jubilee Tea Salon. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.    

 

Why Work For Us: 

  • Competitive hourly rate + paid overtime 

  • Discretionary annual bonus (up to 5% of salary) 

  • Up to 40% store and restaurant discounts 

  • Subsidised staff restaurant using Fortnum’s ingredients 

  • 28 days holiday + a day off for your birthday and 5 extra wellbeing days off 

  • Matched pension scheme and career development opportunities 

  • Annual staff party and incredible gifts after 5 years 

 

What You'll Do: 

  •  Run and maintain the appearance of your station and section to the highest degree 

  • Adhere to the agreed standards of table lay-up and MEP 

  • Set all tables in accordance with the standards provided 

  • Take instruction from head waiter, anticipate their requirements 

  • Provide attentive and prompt service 

  • React and deal with issues, complaints, breakages, spillages in a manner befitting the restaurant’s ethos 

  • Create and deliver an extraordinary customer experience, meeting all targets set 

 

What We're Looking For: 

 

  • Experience within Afternoon Tea/High Tea/Private Dining 

  • Demonstrate an authentic and passionate understanding of brand, menus and restaurant service 

  • Build up strong relationship with customers in order to encourage repeated visits 

  • Ability to multitask, prioritize and manage time effectively 

  • Solid interpersonal and communication skills 

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation

We respect and embrace each other’s differences, to create a truly inclusive environment.  

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.