THE HOME OF AFTERNOON TEA IN HONG KONG

Named in honour of Fortnum's address in London's Piccadilly, 181 is a unique dining destination that brings over 300 years - and counting - of food and drink expertise to Hong Kong. Set within Victoria Dockside’s pioneering cultural hub K11 MUSEA, our beautiful bar and dining room serves Afternoon Tea, Fortnum’s most famous pastime, and whether you’re joining us for breakfast, lunch, or dinner, you can expect specially curated seasonal menus and enjoy stunning views of Hong Kong Island across the water.
About the Role

We are looking for talented Waiters/Waitresses to join our restaurants. As a member of our front-of-house team, you will play a crucial role in delivering exceptional service to our guests, ensuring they have a memorable dining experience.

Responsibilities

• Customer Service: Greet and seat guests, take orders accurately, and provide recommendations on our menu offerings.

• Food and Beverage Service: Serve food and beverages promptly and professionally, ensuring the highest standards of presentation and quality.

• Team Collaboration: Work closely with the kitchen staff, bartenders, and other front-of-house team members to ensure smooth operations and excellent service.

• Table Management: Manage table assignments, maintain a clean and organized dining area, and assist with setup and breakdown for special events.

• Upselling: Promote and upsell our seasonal offerings, specials, and signature dishes to enhance the guest experience.

• Continuous Learning: Stay updated with our menu changes, specials, and promotions, and be open to ongoing training and development.

Qualifications

• Warm and Friendly: A genuine and welcoming demeanour that makes guests feel at ease and valued.

• Team Player: Ability to work closely with others and contribute to a positive team environment.

• Energetic and Enthusiastic: A high level of energy and enthusiasm for delivering exceptional service.

• Willingness to Learn and Grow: Open to learning new skills and taking on additional responsibilities as needed.

• Communication Skills: Excellent communication and interpersonal skills, with the ability to engage with a diverse range of customers.

• Attention to Detail: Strong attention to detail and a commitment to maintaining high standards of cleanliness and organization.

What We Offer

• Competitive Salary: A competitive salary package commensurate with experience.

• Training and Development: Comprehensive training and ongoing development opportunities to enhance your skills and knowledge.

• Exclusive Benefits: Access to exclusive staff benefits and discounts.

• Career Progression: Opportunities for career progression within a renowned and respected brand.

About Fortnum & Mason

Every person within Fortnum & Mason plays a valuable part in ensuring we continually strive to be better and make a significant contribution in driving the success of the business. Our Front of House team embodies these values as the first point of contact for all customers.

Benefits will be as below

5 working days per week (50 hours): 50 hours minimum

16 AL

14 SH

After Probation:

1 Volunteering Day Leave

4 Wellbeing Days Annually

Birthday Day Leave

Wedding Day Leave

Health Insurance (AXA)

End of year discretionary bonus

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Corporate Discounts

Employee Assistance Program 24/7

Free staff meal

Staff discount

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Staff Discounts (Both Retail and Hospitality)

Hospitality: 25% on dining in 181 with you, your friends & family. Max table of 4.

Retail: 10% on spirits, 25% on wines, 40% on everything else.

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Total Loyalty Corporate Discounts

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