Role Purpose: 

An exciting role to build the test strategy and approach for our change roadmap. Driving an automation-first approach to both functional and non-functional testing.  The candidate will proactively improve the test capability, create test governance and develop full lifecycle testing for internally and partner developed solutions. Having strong knowledge of testing methodologies the candidate will be responsible for regression testing, feedback to the business, release notes and any subsequent testing. Working with the business they will generate test cases, defining test plans and outcomes.  

Reports to:  

Senior Core Systems and BI Manager  

Other key relationships:  

All technology teams  

Location:  

Piccadilly though travel to all sites required on occasion  

Responsibilities:

Operational  

• Ensure testing is completed in a timely and accurate manner for different applications before an expected release 

• Create and review and optimizing testing processes, employing automation where possible  

• Document test results including evidence of any testing defects  

• Ensure testing plans are updated as new functionality is released into the environments and applications 

• Report on progress, including risks & issues 

• Investigating issues and working with the team to identify root cause and resolution  

• Responsible for all environments, ensuring they are up to date in terms of platform and release requirements 

• Ensure that production routes to live are always available 

• Become the SME for releases, updates, environments and applicable testing 

• Apply proper release management principles and processes ensuring smooth deployment 

• Initiate and implement a Change Control process specifically for the management of environments, which encompasses correct processes, procedures and safeguards to ensure business continuity and to maintain a comprehensive control on the release and update process 

• Ability to focus on procedure and processes as the priority 

• Maintain relationships with external suppliers, especially those who provide third party systems to ensure that any future movement in these systems does not effect our core business systems 

• To plan and organise emergency releases as and when required 

• To ensure that either a roll back option is maintained if applicable, or if not to ensure that methods to fix-forward are known and plans of actions devised and implemented in such situation. 

People & Collaboration  

• Ability to work with BA's, BSA's, Delivery Leads to proactively plan and manage releases, testing and environment changes and updates 

• Ability to influence at all levels and to ensure that stability of operations and processes and procedures are followed 

• Organise and chair go/no-go meetings to ensure discipline and rigour in the sign off of updates and releases and that production environments remain stable 

• Communication of releases, updates and relevant new code and functionality as and when required to the business 

• Communication of outcomes of testing, releases and environment stability 

• Co-ordinate with stakeholders on testing requirements on a set cadence. 

 Previous Experience (including qualifications where relevant) 

• Experienced test manager 

• Functional and non functional test management and testing experience 

• Experience of leading test automation initiatives (from a manager/ strategic perspective) 

Role Specific Criteria (Category/Department/Technical):

Competencies 

• Demonstrable knowledge of release, testing and environment management in a fast-paced delivery oriented environment - Essential     
• Excellent knowledge of risk management and risk mitigation - Essential 
• Experience of working in an Azure DevOps environment - Essential 
• Experience of working with Agile methodologies - Essential 
• Retail industry experience - Desirable 

 Technologies/ Qualifications 

• Microsoft D365 - Essential 
• Fresh Service - Essential 
• Microsoft Azure - Essential 
• Adyen - Essential 
• Adobe - Essential 
• Cisco Meraki - Essential 
• Zendesk - Essential 
• ITIL - Desirable 

 Behaviours 

• Ability to manage conflicting priorities and customer expectations - Essential 
• Team player - Essential 
• Proactively takes responsibility, owns any issues arising and follows through to resolution - Essential 
• Strong communication skills – written and verbal - Essential 
• Outcomes focused and driving results - Essential 
• Prioritising skills with the ability to manage workload - Essential 
• Works at pace, but with accuracy and attention to detail - Essential 
• Ability to manage risk - Essential 
• Always looking for the most creative way to automate testing to provide a seamless outcome - Essential 

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.

In return, we offer: 

• A competitive salary
• A generous store and restaurant discount of up to 40%
• 25 days holidays pro rata (excluded bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• A range of opportunities to develop and grow personally and professionally
• Excellent pension scheme