Sustainability Manager

Job description

To drive our sustainability strategy, ensure our sustainability agenda is embedded within our supply base and stores. To work with employee communications to bring the agenda alive and to be an integral part of embedding Fortnum & Masons commitment to Sustainability into the entire employee experience.

The primary emphasis of the role is to apply a Sustainability lens to key risk areas such as tea, packaging and wicker, to facilitate delivery of the F&M sustainability strategy agenda through our supply base and internal teams. To carry out training, follow up on non-conformances and to provide real time reporting vs our key performance indicators and to future scan new technologies and legislative requirements.

A key requirement of the role is an ability to drive positive change within our stores, depots and supply chain from processing sites down to growing and mining levels.

The role will also coordinate and provide quantifiable metrics to allow the real-time assessment of supplier performance against the CSR targets ensuring internal and external stakeholders can be kept up to date.

Key Functional Skills, Knowledge & Behaviors

Demonstrate good judgement, drive and influence.
Manage cross departmental relationships to ensure delivery of the CSR requirements.
Create and deliver long term sustainable relationships with our supply base.
Good understanding of audit and quality management systems.
Strong questioning and probing skills to discover issues and to verify the accuracy of information, results, and data.
Ability to drive positive change at supplier locations
Demonstrated troubleshooting ability
Ability to future scan and prioritise
Familiarity with sustainability law and regulatory guidelines
Effective written and oral communication skills
Strong project management skills and ability to prioritise own workload
Ability to make timely, consistent and well balanced decisions

Specific Role requirements

To create strong and inspirational relationships with relevant external stakeholders
To lead and the sustainability agenda within the business and internal stakeholders
To support Internal Communications and the HR teams in embedding the Future Matters agenda throughout the entire employee experience.
To hold the SOLT meeting to ensure operational and buying teams leadership teams are aware of their responsibilities and deliver the businesses agenda.
Work with marketing teams, the F&M PR Company and Senior management team to ensure that all internal stake holders have visibility of achievements to date, projects in progress and future plans.
To manage the reputational risk of key areas within our supply chains and stores.

CSR Audits

Key risk internal and external compliance audits to be carried out to a predefined risk assessed schedule, all corrective actions followed up and closed off.
Audit results to be communicated in the weekly and monthly reports.
Audit results to be trended and corrective actions to be closed off within the communicated timescales.
External audits to be carried out to the standards agreed and within the timescales stated in the Supplier assurance policy.
To ensure CSR requirements and quantifiable targets are trained out and monitored in real time.
To ensure F&M are complaint to any third party audit requirements (Royal Warrant and Carbon Trust).

CSR Projects

To ensure all CSR projects have full project briefs and the scope is signed off at the Sustianability Board prior to the project starting.
To keep a RAG rated record of the progress of all CSR projects and to facilitate the update of these projects at the Sustianability Board meetings
To flag in the monthly board report if any projects are running behind schedule or if the F&M external audit compliance is at risk.

CSR Operational procedures

To ensure internal operational procedures, COP and Policies manage current known risks to the business, within areas of responsibility.
To ensure internal operational procedures, COP and Policies are relevant to our international customer base and where relevant our international stores.
To keep these documents updated, reviewed on a scheduled basis and to have document control in place.
To ensure these procedures are trained out to all relevant areas of the business and supply chain.
To ensue these documents are audited externally to a predefined risk assessed rota.
To ensure all areas have in situ access to the Fortnum and Mason CSR procedures and KPIs
To ensure compliance to these documents is monitored, trended and reported to the business.
Ensure all new suppliers are compliant and audited to all relevant CSR operational procedures prior to manufacture and supply.

CSR aspect of Product specifications (lead the Supplier assurance roles to deliver)

To ensure specifications cover all CSR requirements and known risks.
Specifications to include legal requirements & surveillance testing requirements.
CSR aspect of specification templates to be appropriate for all product types and supply routes.
Clear written guidance to be available for suppliers to aid the completion of specifications.

New Product Development (lead the Supplier assurance and buying roles to deliver)

To ensure critical paths created in stage one of the launch process include all stages of the CSR approval process including any upskilling required.
Ensure NPD product brief contains all CSR requirements for the product.
All new products are assessed and any new CSR requirements fed in to the appropriate Technical processes. I.e. Operational procedures, specifications surveillance testing ect.
To ensure International CSR requirements are included in all new products developed.

Training

Training schedule and bespoke Fortnum and Mason training in place that trains out the requirements of F&M CSR operational procedures and provides add on tailored training for the specific needs of the supply base.
All new F&M staff are provided with CSR Induction and to lead all other training via the business L&D team and line managers. training to ensure an understanding of the supplier assurance rules and relevant internal and public facing commitments.
Ensure signed training records for all CSR operational procedures relevant for each colleague’s roles to be collated and reported.

Surveillance testing

CSR Surveillance testing schedule to be included where relevant in the F&M surveillance testing schedule
All relevant products to be identified and tested to the schedule.
F&M CSR surveillance acceptable standards to be written, maintained and communicated to the suppliers and internally.
Out of specification CSR surveillance & audit results to be communicated to relevant areas, in the weekly, monthly reports as well as documented in the Sustainability board meetings.
Surveillance results to be trended.
Surveillance results to be actioned in a timely manner and closed off in a way to ensure due diligence.

Customer Complaints (CSR)

CSR complaints to be logged and dealt within the agreed timescales.
To be trended and reported on a weekly and Monthly basis.
To be investigated as per the F&M complaints policy.

Future Scan

To identify and incorporate new and emerging risks sustainability and to keep up to date with new and emerging technologies, legislation and trends both in the UK and for our International markets.
To ensure all Future legislation is communicated and managed by the relevant business areas.

Qualifications

Degree or equivalent in science or Environmental studies
3 year experience in Sustainability for a sustainability NGO, Manufacturer or Retailer.
Experience in influencing and delivering through cross functional teams required.
Supply Chain and Audit experience preferred
ESG, Bcorp and Carbon Trust 3rd party audit experience preferred.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.

In return, we offer:

A competitive salary
A generous store and restaurant discount of up to 40%
25 days holidays pro rata (excluded bank holidays) and an extra day off for your birthday
A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
A range of opportunities to develop and grow personally and professionally
Excellent pension scheme