Join the Fortnum & Mason Tills Team!

Be the First Impression. Create the Lasting Memory.

At Fortnum & Mason, our Ground Floor is where the magic begins—and our Sales Associates are its storytellers. From the moment guests’ step through our iconic Piccadilly doors, they’re welcomed into a world of elegance, heritage, and exceptional service. Our Ground Floor Sales Associates team delivers more than just retail; they create unforgettable experiences. 

Join us in creating experiences that are as extraordinary as our brand. 

Why Work For Us:

• Competitive hourly rate + paid overtime

• Discretionary annual bonus (up to 5% of salary)*

• Up to 40% store and restaurant discounts*

• Subsidised staff restaurant using Fortnum’s ingredients

• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*

• Matched pension scheme and career development opportunities

• Annual staff party and incredible gifts after 5 years

*subject to terms and conditions

What You'll Do:

• Delivering an exceptional personalised service on our tills for our customers

• Managing card, gift card and cash payments along with gift wrapping

What We're Looking For:

• Experience in a fast-paced environment in a similar role on Tills

• Brings genuine enthusiasm for fine food and drink, inspiring customers with recommendations that elevate their shopping experience.

• A friendly warm approach with great people skills

• Flexibility to work various shifts, including weekends

• Outstanding communication skills

This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.