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Sales Associate - St Pancras

Job description

Fortnum & Mason are looking for an exceptional Sales Associate to join our busy St Pancras store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.


Reporting to the Assistant Manager, our Sales Associate will provide exceptional service to our customers on the shop floor, ensure our stock levels are maintained, that our products are presented impeccably, and that departmental KPI’s are reached 

through both individual excellence and teamwork.


Even with the hustle and bustle of St Pancras, our store is regarded as an “oasis of peace”. It is a hidden gem where travellers can pop in for a quick afternoon tea or get their last minute gifts before their train journey.


Our Sales Associate has the opportunity to excite customers with product knowledge, so a confident, engaging and friendly personality is a must.


Further to this, our successful candidate will: 

  • have a genuine passion for luxury retail

  • demonstrate previous experience in a relevant role 

  • enjoy creating a sense of pleasure for our customers

  • be ready to learn our products inside-out and demonstrate a constant hunger for knowledge 

  • be able to work 40 hours (5 days per week) on a rotating rota


In return, we offer fabulous benefits:

  • A competitive salary + paid overtime
  • A generous store and restaurant discount of up to 40%
  • Annual bonus of up to 5% of annual salary
  • 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
  • A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
  • Defined development scheme to grow your career
  • Monthly staff shop
  • Excellent pension scheme


We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.


In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.