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Sales Associate - Confectionery

Job description

Fortnum & Mason are looking for an exceptional Sales Associate to join our renowned Confectionery department. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Reporting to the Floor Manager, our Sales Associate will provide exceptional service to our customers, ensure our stock levels are maintained, that our products are displayed impeccably, and that departmental KPI’s are reached through both individual excellence and teamwork. 


The Ground Floor of Fortnum & Mason’s Flagship Piccadilly store has welcomed customers into a uniquely wonderful shopping experience for over 300 years, and continues to be our busiest space. At Fortnum’s, Confectionery is a way of life, and this stems from our Confectionery department in Piccadilly. From luxury truffles and fudge, to Turkish Delight and liquorice, everything the discerning sweet tooth desires is here in our store.


Our Sales Associate has the opportunity to excite customers with product knowledge, so a confident, engaging and friendly personality is a must. 


Further to this, our successful candidate will:

  • have a genuine passion for all things sweet 

  • demonstrate previous experience in a similar role 

  • enjoy creating a sense of pleasure for our customers

  • be ready to learn our products inside-out and demonstrate a constant hunger for knowledge 

  • be able to work 37.5 hours (5 days per week) on a rotating rota (including weekends).


In return, we offer fabulous benefits: 

  • A competitive salary + paid overtime 

  • A generous store and restaurant discount of up to 40% 

  • Discretionary annual bonus of up to 5% of annual salary 

  • 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday 

  • A fantastic subsidised staff restaurant which uses Fortnum’s ingredients 

  • Defined development scheme to grow your career 

  • Staff shop 

  • Excellent pension scheme


We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.


In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.