At Fortnum & Mason, our 2nd floor is full of luxury—and our Sales Associates are its storytellers. From the moment guests’ step through our iconic Piccadilly doors, they’re welcomed into a world of elegance, heritage, and exceptional service. Our 2nd floor Sales Associates team delivers more than just retail - they create unforgettable experiences.

Join us in creating experiences through our Gifting counter.

Why Work For Us:

• Competitive hourly rate + paid overtime

• Discretionary annual bonus (up to 5% of salary)*

• Up to 40% store and restaurant discounts*

• Subsidised staff restaurant using Fortnum’s ingredients

• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*

• Matched pension scheme and career development opportunities

• Annual staff party and incredible gifts after 5 years

*subject to terms and conditions

What You'll Do:

• Delivering an exceptional personalised service on our accessories counter

• Identifying customer profiles and taste to enhance a storytelling experience

• Complete transactions of products

What We're Looking For:

• Experience in a high end environment in a similar role/passion for accessories.

• Brings genuine enthusiasm for luxury leathers, fine silk scarves, inspiring customers with recommendations that elevate their shopping experience.

• A friendly warm approach with great people skills

• Flexibility to work various shifts, including weekends

• Outstanding communication skills

This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.